Sr. Specialist Software Engineer
CurrentCore developer in a high-performing modernization team responsible for migration of internal tools from on-prem systems into cloud based solutionsServiceNow modernizations:- Simplified user experience by consolidation of over 100 request forms into 35 service catalog items- Integrated new APIs and email feeds, facilitating an average 15% ticket shed across supported request forms- Automated complex manual swivel-chair fulfillment for ordering and reporting via ServiceNow APIs and Power Automate, dramatically reducing support team workload