Tom O'Brien Email & Phone Number

Thornlands, QLD, AU

Brisbane, Queensland, Australia

The role of Chapter Lead for Privileged Access Management within CBA has been a wonderful journey on developing, training and mentoring the technical and service management staff that support the PAM Operations Squad with the backlog being managed by our Product Owner. In 2023 CBA identified a need to move from our Waterfall way of working into an Agile.

Australia

• CyberArk Privileged Access Management
• The role of ODM for Privileged Access Management within CBA has been a fulfilling and enjoyable journey of incident management, continual improvement, team synergy and leveraging multiple areas for expertise.
• My task as Delivery Manager was to assure the stability of our platform and deliver on process improvement, problem management and continual service improvement.
• During my time as a Delivery Manager at CBA we delivered multiple upgrade projects for our platform, managed major incidents successfully, built many relationships that benefited our delivery and delivered many process.
• As a result we built a well rounded matrix environment that enabled growth, process and delivery improvement and better collaboration. Now that CBA has progressed into an Agile delivery environment, this role truly set.

Australia

• This role encompasses 2 different squads including Cloud Operation Engineers and the Kapish Service Desk. I am responsible for the delivery of end-to-end support for our cloud-based delivery of Micro Focus Content.
• Preparation, delivery, and discussion of monthly customer reports across many customers for Kapish and the Citadel-IX product.
• Budget maintenance and delivery of cost saving initiatives through design changes, automation, and process efficiencies.
• Change management and ownership including CAB meetings, decisions on risk and scheduling.
• Problem Management from problem identification, managing root cause analysis and driving tocompletion through change.
• Major Incident Management including root cause identification, resolution, and post incident reports.

Brisbane, Queensland, Australia

• This role encompasses 3 different squads including Network Engineers on and offshore, Data Centre Facilities Advisors. I am responsible for the delivery of the end-to-end network platform for all branches, corporate.
• Ensuring that delivery within my squads is clear and aligns to the broader group’s vision.
• Translate business objectives into streams of work, aligning technology and business strategy.
• Coach and empower delivery teams to take accountability for delivery, risk and issue management andassisting by removing blockers.2
• Application and Platform ownership including facilitation of critical incident management and technical roadmaps.
• Ownership of risk through identification of vulnerabilities and ownership of change.

Brisbane, Australia

• High Business Impact Incident Management.
• Team Leadership and Mentoring.
• Problem Management and allocation.
• Day to Day Operational Management.
• Major Change Awareness and Resource Allocation.
• Finding initiatives and allocation the “right” resource for the task.

Norwest Support Office And Yenorra Support Office

• High Business Impact Incident Management.
• Accountable for the planning approval and operational risk assessment of IT changes along with thenegotiation of change windows across functional and business teams.
• Responsible for the Problem Management process across IT - Resulting in reduced risk of incidentoccurrence.
• Build and maintain strong partnerships with vendors and operational teams.
• Coordination of support team priorities with each IT portfolio.Accomplishments (Combined roles)
• Gained cross divisional knowledge in the entire Replenishment and Store Delivery process of Woolworths and related brands.

QLD State Locations - Petrol, BWS, Dan Murphys And Masters

• (Current Construction White Card)
• In my role as a Project Coordinator I was accountable for the installation, refurbishment and closures of many different images within the Woolworths Group including Petrol, Liquor (Dan Murphys and BWS) and Masters.
• My tasks in this role included budget management of all IT components required for store changes including vendor engagement, engaging with internal and external contractors for project planning, travel and management.
• My biggest activity within this role that I am extremely proud of to this day was the support to the company and community for the 2011 floods. I was key to the recovery of over 10 stores during these floods ranging.
• My time as a Project Coordinator taught me many valuable things like how important a steadywork/life balance can be, how important engaging and understanding people can be when influence is required to achieve a common.

QLD Support Offices

• This role was my first major company role outside small business in my IT Career and launched me into the career path that I enjoy to this very day. It had many responsibilities from day to day phone support to major.
• My goal in this role was to build a career path that would set me up for future success in IT so I took on any activity that would provide personal or career growth.
• Within this role I saw many changes in the way that we work, tools that we used and the type of work we completed. I was responsible for improving the device handout in our Warehouse by creating a database system with.
• I believe this role has been fundamental in my strive to be the best I can be as a person, leader and family man. I gained technical knowledge, process knowledge, improvement knowledge and out of the box thinking.

Microsoft Certified Professional, 70-290 Microsoft Server And Active Directory

Internal Certification, Leadership

Personal Leadership Build a clear vision and plan for how you want to lead yourself and others. Course Inclusions: - Paradigms, values.

Certified Wireless Network Professional, Wireless Networks, Certificate

Diploma It Support And Networks, Certificate Iv In Application Programming

Activities and Societies: Charities and Event CoordinationInformation Technology - Diploma of Networks and Support Information Technology.

Education record

Activities and Societies: Charities, Sports and Coordination SkillsIT, English, Chinese (Mandarin), Maths B, Biology, Religion, Science