- Management of service department- Establishing of service network- Development and implementation of digital platforms and processes- Start-up and development of Service sales department- Supervising of customer training (B2B)

- Implementing of “additional product value” – proactive service offer- SW creation for calculating of commissioning and maintenance offers- Service marketing with emphasis on increasing of profit and service share- Optimalization of spare parts stock and harmonizing of spare parts prices

- Experience with fusing of three brands; Buderus, Dakon and Junkers.- Building up multi brand after sales department with own cost centre and budget.- Development of CRM software for warranty processes, evidence of service net quality and profitable services. Active support for its international implementation and use.- Creation and implementation of new structure for training courses of external partners with emphasis on profitability.- Spare parts management and harmonisation of spare parts for three brands.- Proposal and implementation of new services through external Call Centre- Leadership of team with up to 25 people- Additional responsibility for After Sales department in Slovakia and for the implementation of “My Service” project and warranty CRM software in Slovakia (8/2012 - 4/2014)

Bosch – Junkers division- Cooperation on the development of one of the most state-of-the-art training centres in Europe- Cooperation on the production of extranet pages for improved communication with external service partners- Support for application of a uniform database for service partners, “Soft for Sales”- Leadership of 7-person team

- Responsibility of establishment, cooperation information of sales strategy- Processing of price offers for large-output boilers (up to 20MW) incl. the organisation of their transport, placing and commissioning- Coming up with a concept of so called “Energy audits” when energy savings were calculated for the clients aiming to use a combined power generation- Managing a team of 5 subordinates

- Setting up an integrated service network- Training of external and internal customers

- Member of start-up team which established Viessmann in the Czech Republic- Development and implementation of a complete sales and service network- A 6-month technical skills training at Viessmann, Germany