Tone Jin Email & Phone Number

• Orchestrated governance functions, adhering to Power and Water’s Management Governance and Assurance Framework, ensuring compliance with legislative and regulatory requirements.• Led compliance reviews and internal audits, achieving 90% on target completion and 80% reduction in outstanding actions.• Developed templates, data analytics, and Control business activity tools and cost review to suppoer SLA negotiation.• Managed mandatory, core, and operational training for the team, identifying skill gaps and developing materials to maintain workforce competency levels.• Led the development of emergency operation and business continuity plans, ensuring readiness for critical events.• Reviewed System Control's ICT infrastructure, serving as the secondary contact for non-operational control room activities, including IT outages, stakeholder inquiries, investigations, and human resource requirements.

Darwin, Northern Territory, Australia

• Governed and administered the compliance obligation change management process, ensuring the quality and currency of the master obligations legal and regulatory register.• Led Compliance Performance Reporting, including compliance reviews with Utilities Commission’s Compliance Framework and Reporting Guidelines, and delivered the NY Utilities Commissions and license return activities for three years.• Monitored compliance and reporting, managing the Corporation’s Compliance Management Framework regularly.• Delivered Compliance Framework, process, and role-specific training, contributing to the development of training material.• Supported document control reviews and reporting activities, developing reports on compliance monitoring and reporting for the Executive Leadership team and Audit and Risk Management Committee.• Contributed to the development and implementation of a compliance management framework and policy, management standard, and procedure framework, ensuring quality control and management of the governance assurance framework.

Darwin, Northern Territory, Australia

• Monitored, validated, and provided program and portfolio analysis, generating comprehensive reporting for Business Units, Executives, the Board, and stakeholders within specified timelines via complex spreadsheets.• Improved EPMO document registers, reporting spreadsheets, and dashboards, ensuring accuracy in project portfolios.• Developed project tracking tools and reporting dashboards, successfully reducing report preparation time by 50%.• Utilised project scheduling tools and spreadsheet models to convert data into a suitable format for uploading into the Master Schedule and Reporting Dashboards.• Provided quality assurance reviews of project and program schedules, offering assistance with schedule and budget/forecast management, ensuring precise and accurate project data presentation.• Monitored and tracked various capital and operational project approval stages and variations to the approved program, providing advice on variation processes and workflows to project managers and administrators.

Darwin, Northern Territory, Australia

• Documented and improved business processes for increased clarity and efficiency in collaboration with stakeholders.• Proactively identified and addressed process gaps, implementing targeted improvements to boost effectiveness.• Led performance improvement projects, ensuring timely delivery aligned with business requirements and goals.• Conducted thorough analysis of business performance, identifying and implementing opportunities for enhancement.• Developed and implemented system modifications, aligning with business requirements and quality standards.• Assisted staff in resolving complex issues using business systems, contributing to effective solutions.

Darwin, Northern Territory, Australia

• Provided confidential administrative support to the General Manager, including HR and recruitment assistance• Prioritised tasks based on independent judgment to ensure efficient handling of priorities.• Facilitated effective communication across business units, working with Executive Assistants and management.

Darwin, Northern Territory, Australia

• Provided strategic and proactive support in Water Services to enhance the overall customer and stakeholder experience.• Supervised customer service operations, including the communication centre and front counter functions.• Managed, administered, and reported on customer and stakeholder engagement levels, ensuring resolution of complaints.• Coordinated and improved process efficiency in collaboration with the Water Services senior management team, fostering collaboration among staff, contractors, stakeholders, and customers.

• Fostered sound relationships with key project stakeholders, conducting stakeholder engagement activities in alignment with change management requirements.• Assisted in developing and delivering training and communication materials for change programs through various mediums.• Monitored and coordinated corporate processes, including the MyPlan process, recruitment processes, staff movements, and web management for projects.

Darwin, Australia

• Maintained up-to-date data with electronic document management systems, Asset Management System, and databases.• Developed, implemented and maintained a monthly statistical reporting system for Planned Works.• Provided statistical analysis of electricity planned work based on monthly data to the General Manager and senior management of System Control.• Coordinated specific activities in cooperation and coordination with internal and external clients.• Managed the coordination of faults and outages communication process, including customer complaints, and conducted reimbursement and procurement activities as required.

Diploma Of Quality Auditing

Certificate In Governance And Risk Management

Iiba Endorsed Business Analysis Course

Change Management Certificate

Prince2 Certificate For Project Management – Foundation And Practitioner

Graduate Certificate Of Migration Law And Practice

Bachelor Of Applied Science

Bachelor Of Laws