Tonetta Guynn Email & Phone Number

Illinois, United States

United States

Audit complex claim issues identified by clients or management resulting in a high-risk situation.Advises teammates on document processing and client communications as a result of auditing their work. Serves as an internal reference to my team for questions regarding company, state, and federal regulations of claims. Handles company communications with clients and their employees and managed the corporations general FMLA email inbox. Supports account managers with claim clarification and client interactions on high risk claims

Greater Chicago Area

Process, approve and deny FMLA claims. Perform outreach calls to healthcare providers for insufficient information on medical certifications. Perform outreach calls to obtain diagnostic codes for short term disability companies.

Daily scheduling of staff. Responsible for opening and closing duties including ensuring all cash counts were accurate for each day as well as making sure deposits were completed daily. Answering customers questions and resolving any complaints. Increasing point of sale by creative displays of merchandise.

Orland Park, Il

Responsibilities include working shifts assigned, proper cash count of registers, and effective running of assigned sections. Able to talk to and handle customer request and complaints.

Taking and entering customer orders in a timely and proper fashion. Responsible for informing customers of outside events happening within the city.

Responsible for daily cash counts and daily cash drops. Weekly and daily scheduling of staff members. Assisting in resolving customer complaints.