Toni Givan Email & Phone Number

Proactively monitor and address compliance risks, ensuring all claims processes align with stringent legal and regulatory standards, safeguarding both the company and its clients.Collaborate closely with internal teams to uphold compliance standards, mitigating legal risks and enhancing the integrity of claims management.Maintain meticulous records of all claims activities, ensuring accuracy and full compliance with regulatory requirements, contributing to the integrity and transparency of the claims process.

Forged and maintained strong relationships with key partners, driving collaboration and securing advantageous outcomes in high-stakes negotiations and partnerships.Achieved Triple Crown status by strategically closing 500+ high-value mortgage deals annually, surpassing performance benchmarks, and securing Best Performance recognition in 2021.Managed intricate stakeholder relationships, ensuring flawless coordination among internal departments and external partners, resulting in consistently successful transaction closures.

Enhanced client communication by delivering real-time updates and proactive support, substantially improving the overall client experience during the title process.Honored with the Care, Accountability, Visibility & Support (CAVS) award, recognizing exceptional commitment to customer service excellence and process optimization.Led training initiatives for new team members, imparting critical knowledge and best practices, ensuring their smooth integration and contributing to a high-performance team environment.

Served as the primary point of contact for clients, providing exceptional service and expertly navigating complex mortgage scenarios to ensure a smooth and seamless approval process.Managed the mortgage application journey for over 1,200 clients, delivering expert guidance and achieving a 35% client satisfaction rate by meticulously addressing individual needs and ensuring precision throughout the process.Facilitated cross-departmental collaboration to efficiently resolve intricate client issues, fostering a culture of effective problem-solving and maintaining consistently high service standards.