Toni Lockhart Email & Phone Number

Arvada, Co, Us

Boulder, Colorado, United States

- Provide premier customer support for Yes Energy products and data, resolving technical issues and optimizing user workflows, while developing expertise in software tools like APIs and SQL data products.- Collaborate with Customer Success and Product Management teams to enhance product functionality and user experience, based on direct user feedback and issue resolution.- Efficiently manage and resolve customer inquiries using CRM software, ensuring adherence to service level agreements and maintaining high service quality standards.- Progress towards becoming a subject matter expert in North American power markets and Yes Energy’s products, with ongoing skill development in SQL, Python, and data analysis techniques.

United States

- Planning E-commerce and Multi-Vendor Platform Enhancements: Developed a comprehensive strategy for integrating advanced e-commerce features, including a multi-vendor search database to optimize the user shopping experience.- Digital and Telehealth Integration Plans: Designed a framework for incorporating digital tools like Calendly and Zoom to enhance telehealth consultations and event management capabilities.- Cloud Infrastructure Deployment Strategy on Microsoft Azure: Outlined plans for deploying and maintaining cloud infrastructure, focusing on scalability, reliability, and performance.- User Experience and Community Engagement Initiatives: Formulated strategies for AI-driven personalized user experiences and interactive community features, with a focus on multi-language support and accessibility.

Colorado, United States

Arvada, Colorado, United States

- Developed and implemented custom website and database, integrating third-party APIs and ensuring performance optimization and transitioned the company from WordPress to Python SQL Database.- Wrote reusable and scalable code and developed a code repository and review management system using Trello; assessed the code to identify bugs, increase quality, and train team members on the source code.- Collaborated with key stakeholders to define project scope, requirements, and design and conducted training sessions on the site and database, enabling the marketing team to maintain the system.- Reduced page load time by 20% after implementing page loading logic improvements.

Denver, Colorado, United States

- Proactively maintained and optimized full-stack applications, implementing preventative measures to preempt issues and enhance operational efficiency.- Ensured software compliance with OSHA safety protocols, incorporating safety standards into tool and equipment management systems to mitigate injury risks.- Led the integration of a compliant software-based wireless system for crane operations, enhancing operational safety in line with new industry standards.- Collaborated with stakeholders in software projects, ensuring customer satisfaction by meticulously reviewing project scope, action plans, and outcomes for quality assurance.

United States

- Assumed a pivotal role as Lead Commissioner, optimizing project operations through effective leadership and strategic oversight.- Led the successful deployment of software systems, overseeing installation, test execution, and seamless integration with existing infrastructure, while also analyzing system failures to identify their root causes.- Utilized advanced diagnostic tools to assess software components for optimal performance and referenced detailed system design documents to identify essential resources and components for peak functionality.- Fostered strong partnerships with Project Managers and Stakeholders, offering regular status updates, issue resolutions, and risk mitigation plans.

United States

- Enhanced software functionality in control systems by innovating and integrating advanced features, leading to improved synchronization and system efficiency.- Applied diverse software testing methodologies to optimize system performance, ensuring high functionality and reliability in operational environments.- Leveraged an internal software-based incident management system to optimize tool and part management, significantly streamlining equipment maintenance processes.

United States

- Delivered in-depth training on integrating complex software and hardware systems in wind turbines, streamlining implementation for technical teams and achieving a 50% reduction in system deployment time, thereby enhancing operational efficiency.- Managed and sustained sophisticated control systems for wind turbines, focusing on software-hardware integration, and conducted meticulous assessments with prompt resolution of technical issues to ensure continuous operational efficiency and system reliability.- Oversaw the regulatory compliance of software and hardware systems in wind turbines, ensuring alignment with various regulations, and proactively identified and rectified non-compliant issues, liaising with agencies to maintain high operational safety and efficiency standards.

- Engineered a tailor-made medical training program that addressed soldiers' weaknesses, significantly enhancing their capabilities for future assignments.- Produced, maintained, and distributed custom personnel materials, driving HR compliance among soldiers.- Revamped post-deployment support by delineating four focused areas for soldiers, facilitating seamless transition into future activities.- Administered personalized bi-weekly training sessions, preparing soldiers for deployment-related environmental challenges.

Software Engineering Immersive

Associate Of Applied Science, Electrical Engineering Technology & Diploma Wind Turbine Technology, 4.0