Toni Mitchell Email & Phone Number

Jackson, Mississippi, United States

• Provide supports for residents with specific attention to substance abuse and harm reduction • Schedule, conduct, and document individual coaching sessions. • Maintain client records to include documentation of progress. Ensuring that necessary forms, reports and progress notes are properly completed and contain informative descriptions of the services provided and the residents’ responses to the services. • Complete discharge procedure including documentation, aftercare planning, referrals, and check-out. • Assist client to identify values, preferred future, and barriers to getting there. • Maintain availability for clients through an open-door policy• Assist client in developing Personal Recovery Action Plan • Prepares psychosocial assessments and notations in the client's chart. • Ensure implementation of behavior management to director, interpret and explain resident behavior to director in a way that fosters understanding, facilitates treatment and respect for residents’ rights. • Participate in community planning, development and implementation of social care plans, resident assessments and discharge planning to meet the needs of the facility, the residents and their families. • Develop, design, and maintain agency’s computer system to maintain client records to include documentation of progress. • Disperse, monitor, regulate, and order medication procedures.

Brandon, Ms

Financial Coaching, children’s department, Greeting, Lead small group, and stock

Jackson, Ms

• Assisted with support and training in proactive trauma informed intervention strategies during weekly and monthly case review meetings with team.• Maintained client records to include documentation of progress. • Assisted staff and clients to identify values, preferred future and barriers to getting there. • Assisted clients to navigate systems to achieve objectives. • Assisted preparation of psychosocial assessments and notations in the client's chart• Attended and participated in VA health-related programs, in-services, continuing education, and maintained professional reading. • Assisted in developing for each Veteran a preliminary and comprehensive assessment and written care plan that identifies the emotional and social problems and/or needs of the Veteran and the goals to be accomplished for each problem and/or need identified. • Assisted staff with assess and evaluate residents’ behavior, collect data to evaluate psycho-social needs, determined risk factors for psycho-social deterioration.• Assisted Veterans and family to apply, select, admission into VA Homes, nursing homes, day-care programs.• Developed a community and in-service resource guide for Veterans in post deployment status.• Interviewed patients and family members to obtain information about home environment, family relationships, health history and patients personality traits. • Assisted staff to help Veterans and families to understand, accept and follow medical recommendations.• Communicated and referred Veteran and family issues to other staff members. • Assisted staff in developing discharge and post-hospital care plans. • Collaborated with other hospital programs and community agencies with which patients and families are involved. • Prepared and maintained required documentation on each case. • Maintains confidentiality of Veterans and other pertinent information. • Conducted an educational presentation to Social Work staff on Human Trafficking in Mississippi.

Jackson, Mississippi Area

• Provided supports for residents with specific attention to harm reduction and safety• Assisted with support and training in proactive trauma informed intervention strategies during weekly and monthly case review meetings with team. • Assisted with scheduling, conduct, and documentation of individual coaching sessions and group sessions. • Assisted with coordinating case management appointments with outside agencies and support staff transport. • Assisted with the completion discharge procedure including documentation, aftercare planning, and check-out. • Assisted staff and clients to identify values, preferred future and barriers to getting there. • Attended and participated in community health-related programs, in-services, continuing education, and maintained professional reading. • Visited inmates to evaluate fit to program and prepare for transition.

Flowood

• Served as a main point of contact for associates, managers, clients, vendors, and visitors in troubleshooting a variety of problems and concerns related to administrative matters. • Managed the reception area to ensure effective telephone and mail communications both internally and externally to maintain high-quality customer service. • Responsible for the community’s day-to-day security procedures (such as distributing building access keys and back up to security access, etc.) • Completed weekly and monthly reports. • Assist with all other duties as assigned by supervisor.• Developed a written plan for office procedures.• Set up meeting rooms for training events and meetings.

Mississippi, United States

• Oversaw the operations functions of the hotel, as per the Organizational chart. • Held daily briefings and meetings with all head of departments and monthly meetings with staff.• Ensured full compliance to Hotel operating controls, policies, procedures and service standards. • Handled complaints, and oversaw the service recovery procedures. • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. • Managed on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. • Ensured all decisions are made in the best interest of the hotels and management. • Closely monitored the hotels business reports on a daily basis and made decisions accordingly. • Ensured that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. • Maximized room yield and hotels revenue through innovative sales practices and yield management programs. • Helped in the procurement of operating supplies and equipment, and contracted with third-party vendors for essential equipment and services. • Oversaw the hiring, training, coaching, supervision, scheduling and evaluating of the concierge team.• Accountable for responsibilities of department heads and take ownership of all guest complaints. • Responsible for safeguarding the quality of operations both (internal & external audits). • Took hotel from fail status on internal audit to passing score and maintained throughout management.

O'Fallon, Missouri, United States

• Ensures a consistent optimal customer experience at assigned branch. This included sharing responsibility greeting customers and processing transactions to ensure customers bank when, where, and how they want • Conducted outside sales efforts commensurate with market opportunity to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships • Educated associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier • Led small team of branch associates responsible for contributing to new revenue generation through identifying customer needs and providing appropriate guidance and perspective.• Coaches and develops branch associates through a sales, service and coaching process, with considerable guidance from assigned mentor, senior level managers and internal support partners • Oversees all business transactions and practices within span of control, ensuring compliance with all regulations, bank policies, procedures, and internal audit requirements • Resolves escalated customer and associate issues and provides counseling to associates as needed in partnership with senior leadership and Human Resources • Manages recruiting and selection process for assigned branch • Maintains relationships with Business partners who assist customers when more complex financial needs are discoveredResponsible for safeguarding the quality of operations both (internal & external audits). • Took branch from fail status on internal audit to passing score and maintained throughout management.

Master Of Social Work - Msw, Social Work, 4.0

Activities and Societies: Phi Alpha Honor Society, Masters Scholar Award for 4.0 in School of Social Work MSW

Bachelor'S Degree, Social Work, 3.95

Activities and Societies: His Hands, His Feet Social Work Club, Phi Alpha Honor Society, Summa Cum Laude, Secretary of Phi Alpha Honor.

Associate'S Degree, Social Work, 3.69

Activities and Societies: PTK Honor Society