• Trained, coach and support contractors and support staff in program guidelines and processes.• Implement dashboards to increase the accuracy of program performance and cost effectiveness.• Established and maintain productive working relationships with clients, contractors and homeowners with open lines of communication and coordinating meetings.• Enrollment of homeowners to appropriate & qualifying programs.• Liaison between homeowner and service provider concerns.• Recruitment & vetting of quality contractors for program participation.• Scheduled, implemented and led contractor and support staff in training of program compliance, equipment/tools and computer systems.• Connected individuals with relevant community resources and coordinated referrals.• Trained internal staff members of whom included the team I am on and in alternative locations; on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.

• Marketing Solutions and implementation of new sources.• Scheduled appointments by management of high-volume customer requests via phone, text, email and online options.• Led outside technicians with appropriate routing, collected information and management of time in dispatching, timely communication throughout the day and overall "totality of needs" balancing.• Accounts Payable/Receivable.• Human Resources.• Assistant to owners for all other business development needs.• Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.• Oversaw investigation and resolution of customer and vendor issues.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.• Coached and mentored employees by delivering training, guidance and performance monitoring.• Completed inventory audits to identify losses and project future demands.• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.• Unload trucks, check in venders, stock shelves, remodel store.

• Scheduled appointments by management of high-volume customer requests via phone, text, email and online options.• Led outside technicians with appropriate routing, collected information and management of time in dispatching, timely communication throughout the day and overall "totality of needs" balancing.• Accounts Payable/Receivable.• Assistant to owners for all other business development needs.• Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives. Oversaw investigation and resolution of customer and vendor issues.• Evaluated operational records and made scheduling adjustments to maximize efficiency.

• Coached team members on security risks and loss prevention to aid in mitigating store theft.• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.• Processed orders through system and coordinated product deliveries.• Assisted customers by finding needed items and checking inventory for items at other locations.• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.• Decorated display and customer ordered cakes.