Toni Jackson Email and Phone Number

 Lead PAD’s Community Response programs, including strategy development, policy and protocol, and public partnerships. Improved programming throughout the year by leveraging insights from quantitative data. Provide direct supervision to program supervisors and managers while overseeing all community response services and outreach efforts. Department includes hourly and salary staff: 2 Community Response Supervisors, 12 Community Responders, 3 Referral Coordinators, along with interns and volunteers. Developed and implemented a comprehensive community response strategy that improved partnership with law enforcement and social services, leading to a 20% increase in diversions from arrest. Write, revise and provide consultation to other diversion programs SOP locally and nationally. Manage the major grants and budgets that support the department, ensuring compliance with agency and grant standards, completing timely reports, and fundraising. Establish and maintain professional partnerships with community agencies and organizations. Provide training to staff on relevant topics including trauma informed care, substance use interventions, advocacy, documentation, de-escalation techniques and other training topics as needed. Work collaboratively with leadership across departments to advance mission and goals of PAD, advocate at the city, county, state and federal level for alternatives to policing and incarceration. Conduct ongoing data quality assurance and analysis for monthly reporting. Full-cycle recruiting, onboarding and training; coaching and mentorship. Streamlined hiring process, implemented strategic onboarding and training protocols, and implemented procedures to allow for diversity in recruiting, hiring, and retention of staff. Vice-President of PAD’s Team Building Committee: Employee relations/wellness, recognition & social events.

 Streamlined office operations by developing and implementing new administrative protocols, resulting in a 20% increase in operational efficiency. Prepared and reviewed written communications, reports, schedules, memos, spreadsheets, and other documents from notes, dictation and other sources. Served as a liaison between the assigned Department and other City Departments, external agencies; supported the resolution and negotiation of significant issues. Prepared documentation to support with office staff professional development and trainings. Maintained appointment schedules and calendars; arranged meetings and conferences. Managed business-related travel and assisted with submitting reimbursement requests and/or performing reconciliations. Collaborated with Legal Operations Team to process and manage the payment of vendor invoices. Researched and analyzed routine administrative projects for the Department Head.

 Recruited at-risk and unhoused youth, veterans, and re-entry citizens as students for vocational training at 92% capacity. Developed and led a community outreach program that connected over 300 at-risk youth with housing and support services. Developed and maintained applicant tracking and candidate management systems. Generated ongoing candidate pool through social media platforms, online job boards and street-level recruitment efforts. Facilitated new employee orientations, work readiness and soft skills trainings. Developed partnerships with local stakeholders for employment opportunities. Mentored and counseled students to comply with policies and procedures while maintaining 86% retention/completion rate. Launched and implemented monthly job fairs that boosted scholar participation, retention and completion by 18%