Anthony Chua Email & Phone Number

Clarkfield Pampanga

• Backup administrator handling migration, maintenance and troubleshooting for all our clients
• Accounts administration requests ( user creation, deletion, network access, etc. )
• End user computer issues ( installation requests, pc related issues, Office suite issues, third party application, etc. )
• Network printer issues ( scan to email, installation, etc. )
• Endpoint protection administration ( Webroot )
• Exchange and O365 administration

Makati, National Capital Region, Philippines

• Accounts administration requests ( user creation, deletion, network access, etc. )
• End user computer issues ( installation requests, pc related issues, Office suite issues, third party application, etc. )
• Network printer issues ( scan to email, installation, etc. )
• Endpoint protection administration ( Webroot )
• Exchange and O365 administration
• Server maintenance, issue isolation and troubleshooting as needed

New York, New York

• Server build via VMWare ( Server 2003, 2008 2012 )
• Handling client server (Server maintenance, patching, problem identification and troubleshooting )
• Account administration ( AD, Exchange or Office 365 either via MOSS or Powershell, shared mailbox creation and administration, new employee onboarding) and pc related concerns (Outlook set up, troubleshooting.
• Server backup administration to SAN/NAS ( Storagecraft Shadowprotect and Image Manager, Freefilesync, Syncovery, Windows backup )
• Twilio phone system administration (IVR configuration, line testing, account creation for phone server usage and usage training)
• Client Relations Management software deployment, configuration and training

• Experience with SAN/NAS storage monitoring/management software. (EMC, IBM, HP, NetApp, etc. )
• Hands-on experience with MySQL ( repair, query )
• Familiar with storage and VMware vCenter Server components
• Assisted users in installation and troubleshooting of Solarwinds products on both Linux and Windows Server environments

1880 Eastwood Mall Eastwood City Libis, Quezon City

• Account creation, deletion, reactivation, migration to different domain, creation of user’s network share folder
• Creation deletion, and reactivation of VPN and URA accounts
• Activation of MS Communicator accounts for users
• Granting access permission for network resources to employees as needed/requested
• Remote administration of servers and client machines to address security issues as detected by the security team
• Maintenance of software repository for locally based Level 2 technicians

1880 Eastwood Mall Eastwood City Libis, Quezon City

• Assists employees in determining and troubleshooting hardware, software and connectivity problems
• Assists users with their network problems (log-in issues, permission issues, etc.)
• Guide users in configuring and troubleshooting Office suite issues
• Do remote access sessions to troubleshoot issues if necessary
• Assist users with VPN problems
• Guide users in activating and troubleshooting Blackberry related issues (Enterprise Activation, Encryption, etc.)

IBM Plaza Eastwood City, Libis, Quezon City

• Trained in installation and deployment of Windows Server 2003, Active Directory, FTP, Web Server, ISA server, Exchange Server 2003 via VM Ware
• Assists users in deployment of Trend Micro Worry Free Business Security software on their network and troubleshoot issues as necessary
• Assist users with virus/malware issues

50th Floor, P.B.Com Building Ayala Ave. Makati City

• Troubleshooting of DSL connection problems (Multi-platform operating system problems, webmail client set-up, wired and wireless routers, multiple connection problems including gaming devices, firewalls, viruses, etc.)
• Coaching of new and probationary teammates regarding metrics, tools, inter and intra-department protocols.
• Mentoring teammates regarding CSAT call handling.