Anthony Chua Email & Phone Number

Clarkfield Pampanga

• Backup administrator handling migration, maintenance and troubleshooting for all our clients• Accounts administration requests ( user creation, deletion, network access, etc. )• End user computer issues ( installation requests, pc related issues, Office suite issues, third party application, etc . )• Network printer issues ( scan to email, installation, etc. )• Endpoint protection administration ( Webroot )• Exchange and O365 administration • Server maintenance, issue isolation and troubleshooting as needed• Other tasks as required

Makati, National Capital Region, Philippines

• Accounts administration requests ( user creation, deletion, network access, etc. )• End user computer issues ( installation requests, pc related issues, Office suite issues, third party application, etc . )• Network printer issues ( scan to email, installation, etc. )• Endpoint protection administration ( Webroot )• Exchange and O365 administration • Server maintenance, issue isolation and troubleshooting as needed• Other tasks as required

New York, New York

• Server build via VMWare ( Server 2003, 2008 2012 ) • Handling client server (Server maintenance, patching, problem identification and troubleshooting )• Account administration ( AD, Exchange or Office 365 either via MOSS or Powershell, shared mailbox creation and administration, new employee onboarding) and pc related concerns (Outlook set up, troubleshooting application related problems, etc.)• Server backup administration to SAN/NAS ( Storagecraft Shadowprotect and Image Manager, Freefilesync, Syncovery, Windows backup )• Twilio phone system administration (IVR configuration, line testing, account creation for phone server usage and usage training) • Client Relations Management software deployment, configuration and training• Applicant tracking system deployment and administration• User onboarding of locally based employees• Troubleshooting local employee’s pc related issues• Other tasks as assigned

• Experience with SAN/NAS storage monitoring/management software. (EMC, IBM, HP, NetApp, etc. ) • Hands-on experience with MySQL ( repair, query ) • Familiar with storage and VMware vCenter Server components • Assisted users in installation and troubleshooting of Solarwinds products on both Linux and Windows Server environments

1880 Eastwood Mall Eastwood City Libis, Quezon City

• Account creation, deletion, reactivation, migration to different domain, creation of user’s network share folder• Creation deletion, and reactivation of VPN and URA accounts• Activation of MS Communicator accounts for users• Granting access permission for network resources to employees as needed/requested • Remote administration of servers and client machines to address security issues as detected by the security team• Maintenance of software repository for locally based Level 2 technicians • Ability to roll out installation of company imaged OS to employees remotely• Handling of forwarded Level 2 escalated cases • Provide more advanced troubleshooting steps for OS, third party applications and company specific applications • Information dissemination of solutions for issues affecting the network ( Company specific software, MS Office applications, etc. )• Serve as a resource person to Level 2 technicians as needed ( Chat support, Floorwalk support )• Coordinate with foreign counterparts as well as higher level administrators to achieve Service Level Agreement in isolating, troubleshooting and resolving existing problems • Blackberry, IPad and IPhone email configuration and troubleshooting

1880 Eastwood Mall Eastwood City Libis, Quezon City

• Assists employees in determining and troubleshooting hardware, software and connectivity problems• Assists users with their network problems (log-in issues, permission issues, etc.)• Guide users in configuring and troubleshooting Office suite issues • Do remote access sessions to troubleshoot issues if necessary• Assist users with VPN problems• Guide users in activating and troubleshooting Blackberry related issues (Enterprise Activation, Encryption, etc.)• Assist users in SAP related issues ( log-in problems, software problems )

Ibm Plaza Eastwood City, Libis, Quezon City

• Trained in installation and deployment of Windows Server 2003, Active Directory, FTP, Web Server, ISA server, Exchange Server 2003 via VM Ware• Assists users in deployment of Trend Micro Worry Free Business Security software on their network and troubleshoot issues as necessary• Assist users with virus/malware issues

50Th Floor, P.B.Com Building Ayala Ave. Makati City

• Troubleshooting of DSL connection problems (Multi-platform operating system problems, webmail client set-up, wired and wireless routers, multiple connection problems including gaming devices, firewalls, viruses, etc.)• Coaching of new and probationary teammates regarding metrics, tools, inter and intra-department protocols. • Mentoring teammates regarding CSAT call handling.