Tonmoy Rahman Email & Phone Number

Wellington, Wellington Region, New Zealand

• Implemented Microsoft Fabric for data integration and analytics to improve overall business intelligence capabilities. • Designed and implemented solutions using Microsoft Power Apps and Power Automate to streamline business processes and enhance productivity. • Led the development and optimisation of a robust Data Warehouse using Azure SQL, significantly enhancing data storage, processing, and retrieval capabilities. • Spearheaded the implementation of Dynamics 365, successfully transitioning from a legacy CRM system to streamline business operations and improve customer relationship management. • Automated and migrated legacy reports from Excel to PowerBI, resulting in increased reporting efficiency and improved data visualization quality. • Developed and optimized PowerBI reports and dashboards, utilizing SQL and DAX to deliver actionable insights and support strategic decision-making processes. • Managed Azure administration and cost management, ensuring efficient use of resources and budget optimization.

Wellington, Wellington Region, New Zealand

• Migrated databases from legacy (SQL 2005-2008) to new environments SQL 2019• Provisioned enterprise database monitoring and performance tuning tools (Solarwinds)• Evaluated existing database environments against data security and governance standards and took necessary actions.• Supported Payment and Express, Insurance, Analytics and multiple squads both in BAU and project resource as a Senior SQL DBA capacity.- Completed multiple transformation projects independently- Resolved numbers of high severity BAU issues and took preventive measures

Wellington & Wairarapa, New Zealand

• Undertake the evaluation, testing, implementation and maintenance of SQL database software products and services.• Provide professional consultation to management and internal clients on technical issues associated with the SQL database, and associated software products.• Conduct complex SQL database systems technical reviews to improve performance, resource utilisation and integrity.• Provide second tier technical support as required to meet defined service targets.• Required to perform overtime activities and on-call support.• Provide technical instruction to other team members.• Specify, design and develop utility programs as required to support to SQL environment; and consult on their implementation and usage.• Investigate and resolve problems arising in all aspects of the SQL environment.

Wellington & Wairarapa, New Zealand

• Keeping SQL database servers up to date, including testing and applying patches• Maintain database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements• Managing database security/integrity and backup procedures• Ensuring that databases and reporting meets user requirements• Writing and troubleshooting reports with Business Objects• Ensuring processes and deliverables are documented• Develop and maintain ETL processes, including Datawarehouse procedures• Testing and modifying databases to ensure that they operate reliably• Implement and test disaster recovery plans• Database hygiene, including archiving data and capacity planning• Taking the lead on database components of projects and help to identify and initiate database related projects• Liaising with programmers, applications/operational staff, IT project managers and other technical staff• Defining data objectives through consultation on with staff at all levels• Take a proactive role in helping to review and define the data architecture of Cigna’s systems• Contributes to team effort by accomplishing related duties as needed

Wellington & Wairarapa, New Zealand

• Administering the on-going operation of databases for Datacom and its customers by adhering to production regimes.• Troubleshooting and maintaining databases across all supported environments.• Performing capacity planning, database related tuning and optimization to ensure maximum system up-time and performance to meet established SLAs.• Planning, implementing and monitoring backup and recovery of databases and related components using the agreed backup methodology.• Maintaining BCP and DR processes and documentation where applicable.• Carrying out proactive tasks such as incident trending, monitoring and tuning thresholds, task automation and improving existing tool sets.• Managing database storage on server platforms.• Administering database software packages and patches.• Implementing, maintaining and enforcing database security according to established security policies and standards.• Review, create or update operational documentation on a regular basis or as required.• Guiding and validating the technical tasks of fellow team members.• Adhering to established security policies and standards of both our customers and Datacom.• Providing technical support to other teams both internal and external.• Adheres to ITIL based process methodologies. (Incident Management, Change Management, Problem Management, Continuous Service Improvement, Configuration Management)• Understanding and ensuring adherence to standards, processes and policies.

Wellington & Wairarapa, New Zealand

• Installation, Administration and Maintenance of SQL Server Instances. • Setup Test, Dev, Staging and Production Environments.• Create Users and assign permissions based on the level of database access the user would need • Extract, Transform and Load database information and create meaningful reports (e.g. excel charts, graphs and visually represent the health and disk status of the servers) • Monitor if the database backup are being performed regularly.• From time to time recover the databases to a specific point of time, as per the requests.• Failover Clustering, Database Mirroring, Log Shipping and Replication: Setup High-Availability as part of disaster Recovery Strategy for the Databases• Monitoring SQL Server Error Logs and checking email alert.• Troubleshoot various problems that arise in a day-to-day work and fix the issues. • Monitoring and Performance tuning; Physical Server Level, Database level and query tuning.• Documenting major changes to the SQL Servers. • Creating CIS report and Health check report on production databases.

Wellington & Wairarapa, New Zealand

• Monitoring ICT issues and following up jobs in ITIL environment• Liaison with IT Service desks across multiple government organisations • Monitoring alerts and assigning to correct resolver group• Print server management and network printer setup • Corporate mobile device management through Airwatch platform• 1st level support for SecureMe router, configuration and management • Monitoring Gen-i WAN service circuits and responding to incidents • Supporting Mobile Office & IP telephony services • IT service (BAU)follow-up and escalation • Training and mentoring new staff

7 Waterloo Quay, Pipitea, Wellington

• Helping customer with issues with Internet banking and other banking enquiries• Lodging applications for Credit cards, Personal loans term deposits • Performing credit checks and Identity with address information verification • Spotting sales opportunities (credit cards, insurances home loan, personal loan etc.) and send through referrals • Monitoring transactions and reporting fraudulent activity on action and lasing with Financial crime department• Handling complaints, unhappy customers and difficult situations • KPI target achievement

77-87 Tory Street, Te Aro, Wellington

• Managing the technical support department and staff• Set up hardware and install and configure software and drivers• Maintain and repair technological equipment (e.g. routers) or peripheral devices• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.) • Manage security options and software in computers and networks to maintain privacy and protection from attacks• Perform regular upgrades to ensure systems remain updated• Troubleshoot system failures or bugs and provide solutions to restore functionality• Arrange maintenance sessions to discover and mend inefficiencies • Keep records of repairs and fixes for future reference• Offer timely technical support and teach users how to utilize computers correctly