Responsible for the Analysis and Design Phases of the ProjectResponsible for the following deliverables; User journeys and user stories, wireframes, prototypes, AS IS and TO BE, Functional and non-functional definition documents.Assisted other team members of the IT team on projects when required.Documented business requirements in clear, concise and testable terms.Produced functional specifications for the developers.Responsible for Requirements Management Activities i.e. traceability, change etc.Worked closely with the Business Process, Application and MI development teams to understand how the application will interact with other the business software applications.Provided post implementation support from a systems and user perspective.

Consistently engaging key business stakeholders, identifying roles and responsibilities and in turn producing a stakeholder mapProduced a RACI (responsible, accountable, consulted & informed) matrix to articulate key stakeholder engagement and sign off.Identified and captured high level business requirements (BRD)Facilitated workshops to validate requirements, process maps and to encourage stakeholder participation to ensure buy-in and secure quick wins.Documented and aligned business requirements to Barclaycard Telephony Team.Investigated and recorded daily reports of Call/sound masking breaches.Created and maintained strategic plans along with developing required processes.Produced overarching communication strategy and communication plan to ensure all major stakeholders are engaged throughout the acquisition process

Worked with various business units to understand the business needs and develop a strategy and implementation plan to meet their requirements.Designed custom site collection templates following established design principles and processes.Implemented Complaints Management System with the use of complex SharePoint OOTB (out of the box) features is association with SharePoint Developers.Created extensive SharePoint documentation for end users, business owners and site collection administrators.Conducted SharePoint training sessions for site collection administrators, site owners and superusers.Project Board representation for both IT and Operations; risk and issue identification; production of weekly checkpoint reports; issue resolution; project implementation planning (MS Excel).System administration and maintenance - resolution of user calls; user maintenance - access, password resets, new user set up, deletion of inactive users and data sets