Tony Benjamin Email & Phone Number

Modesto, Ca, Us

Working as a single IT support individual in a Logistic environment. Supporting users with almost all levels of support including: software/Hardware, OS, application support, system administration(Active Directory), Citrix/Red Prairie admin, RF Gun(MC92N0) programming and troubleshooting, Label printers/LaserJet printers networking and troubleshooting, working with wired/wireless networks, office 365 support with some administration, Remote Desktop, Server management(camera system), working with 3rd party support on firewall(Fortinet)issues, Deployed/managed all timeclocks on Samsung tablets along with Kiosk application, IDF/UPS support, VPN, scan-to-email administration, system performance enhancements and many more.

Dallas, Tx, Us

Working at Texas Instruments on behalf of TSP Inc. Supporting the Santa Clara campus users with any IT related issues. Duties include: break/fix any software/hardware related issues that users have with their systems such as Blue screens, printing issues(local, network, FollowMe), network issues, application errors, system deployments, Active Directory tasks in regard to setup new users, OU management, group memberships, VPN, fix OS bugs (Windows 10/7), drivers issue and upgrades, system performance issues, backup and restore data(local/network), email(outlook) configuration along with archives, Encryption/Decryption(for data recovery) and Symantec anti-virus/Firewall deployment and troubleshooting.

Fremont, Ca, Us

Working at the corporate office, supporting all PetersenDean users in-house and all across United States remotely. The responsibilities include: support all users with their software/hardware issues on different platforms (Desktop and laptops). Image new systems for new users in-house and/or creating new profiles for new users on the systems that had former users (remote locations). Managing administration tasks (Active Directory) when needed. Manage network (wired and wireless), printers (scan to email enrollments), Phone systems, handheld devices, VPN and asset management system. Support is from Tier 1 and up. This is a combination of Helpdesk, desktop support and system administrator. It is all-in-one type of support.

20+ Locations, Worldwide, Us

Supporting law firm users with software, hardware issues. Image desktops/laptops for new users and make changes to the image depending on user’s title. Fix Profile issues, Setup/configure/troubleshoot Network and local printers. Fix connectivity issues, setup video conferencing along with WebEx, setup/configure docking stations and port replicators along with dual displays and different wireless/Bluetooth devices. Handheld support such as iPhones, Androids and some Black Berries. Start to get familiar with iManage(Document Management Services).

Bethesda, Md, Us

Supporting the whole campus with any issues on laptops and desktops in relation to OS(win 7-10), software, hardware, Blue screen of Death, imaging, network, printer issues and different types of Drive Encryption. Familiar with McAfee server administration, SCCM software pushes to client’s workstations, familiar with software center, system performance enhancements by performing disk cleanup, bios upgrades, video/chipset/network adapter driver upgrades, memory management and Browser enhancements. VPN setup/configuration.

Supporting 1000 users at JAZZ PHARMESUTICALS on behalf of Taos.Doing desktop support hands-on, telephone and remote desktop. Also workingWith Active Directory and doing the basic roles for users such as create new accounts, reset passwords, un-lock accounts, LDAP, give users special rights, add users to scan routers, and push software through SCCM.

Redmond, Washington, Us

Desktop support at MICROSOFT site, supporting users with their desktops, laptops and servers. Setup new systems for users based upon user’s configuration request, perform system upgrades and data migration and fix any hardware, software and networking issues at deskside level.

Software and hardware compatibility testing on HP high-end, mid-range and low-end servers(IA64) with different add-in cards ,applications and operating systems in few different languages, stress and performance functionality testing, firmware and driver installation and configuration, clustering, ghosting and some experience with creating test plans and bug reports.

Tested and troubleshot customers returned PC’s and laptop computers and determined technical problem. Followed through to manufacturing for repair, as well as contacted customer for pick up.

Responded to all service calls for both in-house and on-line requests specifically in relation to PC’s network, hardware/software configurations and installations, network printer setups, email setup and configuration, and exchange/pop servers. Also supported some UNIX administration.

Served as a hardware specialist supporting a team of seven help desk staff with responsibility for over 650 hospital sites located all over the US. Supported network and in-house administration for a 250-node network running on Novell 3.12. Troubleshot and installed hardware components for in-house and client locations. Assisted in the purchase and return of technical equipment.

Troubleshot Caliber PC’s in-house, at customer locations and over the phone. Repaired and installed upgrades on all types of PCs from 386s to state-of-the-art Pentiums. Installed IDE and SCSI hard drives, CD ROMs, sound cards, modems, network cards and configurations, memory upgrades and configurations, video cards with new drives, Bios upgrades, motherboards, jumper settings, and a wide variety of software including DOS, Windows 3.11 for Work Groups, Windows 95 and Unix.

Answered telephones and addressed customer technical inquiries. Troubleshot video cards and multi-media kits over the telephone, as well as provided technical support to both hardware and software problems.

Supervised 16 employees and managed overall sales and customer service. Interviewed job applicants, hired and trained new employees. Evaluated products and prepared product performance reports. Adhered to all policies and procedures, as well as enforced standards of employment practices, including disciplinary actions. Supervised system integrators and technicians. Responsible for diagnostics and repairs of computer equipment. Provided customer phone support including technical support on Graphics Applications software.

Computer Information System

Associate'S Degree, General Studies