Tony Borders Email & Phone Number

United States

St Louis Mo

Interact with the customer up on entering the buildingDelivers exceptional customer experience by acting with a customer first attitude.Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers.Strong desire and ability to influence, educate and connect customers to technology.

St Louis, Mo

Answering phone inquiries by external customersPerform multiple tasks simultaneously to serve multiple clients and associates in order to create a superior client experiencePerform duties with confidence, minimal supervision and sound judgment to mitigate risk for the firm.Identify and refer lead opportunities to Sr Financial Consultants and Trader solutions teams.Demonstrated a sense of urgency and commitment to provide the highest level of client experienceProvided direct, real- time support to our clients via inbound phone calls in a fast paced, market sensitive environment.

St Louis, Missouri, United States

Answering phone inquiries by internal branch teams Applying critical thinking to provide solutions to circumstances presentedProbe appropriately to get to the root of the situation in order to provide the best solutionIncorporate a strong, consistent process to approaching inquiriesresponsible for the day-to-day analysis, research and resolution of varied problems• provide specialized processing support

St Louis Mo

The Client Account Representative I is responsible for strategic support of dedicated clients in the daily activities related to clients’ various business needs. • Independently interact with clients via telephone, email and in person to understand needs, answer questions and resolve issues related to account processing.• Provide superior, professional, ongoing and consistent communication and consultative support, including routine questions, with designated clients.• Proactively resolve issues and implement strategies for successful client relationships.

United States

Answering phone inquiries by internal branch teams • Applying critical thinking to provide solutions to circumstances presented• Probe appropriately to get to the root of the situation in order to provide the best solution• Incorporate a strong, consistent process to approaching inquiries• responsible for the day-to-day analysis, research and resolution of varied problems• provide specialized processing support

Saint Louis Mo

Develop, analyze, and evaluate internal information involving the research of electronic records by accessing multiple online and local database systems. Secure, protect, and safeguard sensitive personal and financial files. Provide technical assistance to residential and commercial customers within a call center environment.• Apply the tax code to assist taxpayers with understanding and meeting their tax responsibilities• Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues

Greater St. Louis Area

Provided strategic direction and leadership over the audit and compliance activities for multiple business lines within the organization.Established and maintained audit and controls reporting to successfully track and monitor key risk indicators, process controls, and exceptions.Established and cultivated relationships with senior and executive-level management to formulate audit processes and remediation plans while assessing ongoing audit scope to determine applicability to respective business line.Partnered with regulatory audit groups within the organization while driving results within the team and cross-functionally.Ensured quality and productivity standards were met with company policies and regulations.Encouraged high performance work environment while monitoring daily activities and workload of junior analysts. Clearly and effectively communicated expectations and goals, and measured performance while facilitating a productive work environment.

O'Fallon, Mo

Managed departmental operations and implemented and executed plans to complement the strategic and operating plan.Measured employee performance to ensure optimum productivity and achieve goals. Coached, developed, and counseled employees to achieve quality performance and provided ongoing training when needed.Led project management initiatives to include software testing, system conversion, and migration.Analyzed reports, authored variance explanations, performed regression testing, and executed test cases and procedures.Managed project documentation in line with acceptable project methodologies.Monitored and evaluated project results and progress against specifications and outcomes.

United States

 Managed operations, sales and customer service activities. Established and administered the operating budget and marketing plan, managed expenses, and facilitated a team environment to support successful adherence to company policies and procedures while meeting company objectives. Increased profitability by managing expenses and directing and enhancing new business development through the implementation and usage of effective sales techniques.

United States

 Solicited new banking relationships while upholding customer service standards of the branch. Engaged in the cross selling of bank products and services to meet established branch objectives.

Saint Louis Mo.

Supervised and coordinated the daily activity within the facility while establishing and administering the marketing, customer service, and collection strategies. Generated new business, managed overall branch profitability, and developed employees to excel in workplace goals, company objectives, and individual performances. • Worked closely with the team to display excellent customer service at all times• Balanced individual batch receipts and store sales reports for bookkeeping records

United States

Manage all branch operations to include budget planning and forecasting, client relationships, staffing, career growth and development, and employee performance reviews.• Developed and managed branch sales initiatives, developed new business small business, commercial lending and created sales plans as well as provided adequate security for the office.• Meet with potential clients to discuss information concerning their businesses’ needs, objectives, and goals to determine if a loan may be an acceptable risk for the client and the bank. • Develop and present loan material to the Senior Loan Committee• Make loan decisions within the regulations guidelines and the bank policies and procedures

St. Louis Mo.

Supported the internal administrative operations, managed the office staff, and addressed banking inquiries with customers. Greeted and welcomed visitors seeking personal and commercial loans. Fulfilled many executive roles, conducted supervisory duties, and performed managerial assignments within the organization.• Excellent knowledge and understanding of banking procedures, regulations, and guidelines• Presented interpersonal skills, decision-making focus, and positive interactions with customers