Tony Carson Email & Phone Number

Malvern Pa

-Part of supervisory team the managed 35-40 customer service reps in a high volume contact center.-Handled escalations concerning customer who had concerns or complaints with the quality of the sale, the product, or the customer service

Philadelphia Pa

Handled inbound calls for a retail electricity provider from customers concerning any issues or problems relating to sales, service, billing, and rewards programs.

Fielded 30-40 detailed incoming calls daily from Comcast subscribers addressing inquiries, concerns and complaintsListened attentively to callers to thoroughly understand their needs and to develop solutionsRetained business while adhering to established company policiesIncorporated use of tracking codes to assess effectiveness of customer retention strategies

Evaluated local markets to identify potential business opportunitiesEstablished and fostered relationships with companies and their employeesPromoted appropriate insurance plans based on the needs of both employees and corporationsConducted follow-up visits to assist clients in preparation of claim forms for submission

while attending Kettering UniversityServed as liaison between outside sales team and marketing department to asses effectiveness of sales campaignsResearched and evaluated value of investing in specific technologies and their fit with company's core competencies Conducted market analysis to determine impact of air disc brake application on agricultural equipmentCompared forecasted success of new CRM software to sales and customer management processes and results currently achieved

Bs, Management

Aas, Aviation Maintenance Technology