Tony Ferrer Email & Phone Number

Cary, North Carolina, United States

• Cyber Security Analyst role assigned to protecting assets and information across Verizon networks,infrastructure, and applications. Integrate cybersecurity governance, policies, technologies andoperations across.
• Drove the advancement of security intelligence and capabilities at the Threat Management Center as the 2nd Shift Email Threat Team Lead, playing a pivotal role in elevating defenses against email threat campaigns such.
• Laid groundwork for leading a rigorous 700+ email threat investigations, meticulously analyzing Email Threat TicketingSystem Incident responses at an average rate of 75 each month, encompassing email headers, domains.
• Evaluated the security implications of alerts and traffic anomalies, identifying malicious actions and swiftly escalatingthem to senior team members.
• Modernized capabilities to streamline monthly simulated phishing campaigns, ensuring rapid responses to a vast targetaudience exceeding 50,000.
• Transferred knowledge and expertise by training over 10 analysts and other security teams in navigating and investigatingemail threats, extending support beyond the Threat Monitoring Center.

Cary, North Carolina, United States

• Impact driving force behind the management of the company’s dynamic portfolio spanning Unified Transport, Next Generation Passive Optical Network v.2 (NGPON2), Multi-Service Edge, Base Network Controller, IP Routing.
• Demonstrated expertise in CISCO and Juniper Routers/Switches troubleshooting by diagnosing and resolving network issues with Layer 2 and 3 devices.
• Spearheaded the creation of comprehensive documentation for new rules and procedures, optimizing efficiency for PIP and CPA platforms.
• Enhanced quality outcomes by delivering timely and accurate network technical assistance to external teams, ensuring clear communication of technical details and status updates to customer service centers, technical.
• Successfully managed and updated problem-tracking tickets, flash notifications, and escalations for over 400 tickets, continually enhancing business practices for optimal efficiency.

Cary, North Carolina, United States

• Analyst role including front line receiving, prioritizing, documenting, and actively resolving end-user computer-related requests. Resolve or delegate resolution of IT Help Desk incidents. Resolved problems involving.
• Performed all facets of Service Desk operations including Call Management, Incident Management, Request Management, Problem Management, and Change Management.
• Participated in a campus redesign to align a 5-building campus to new networking standards that led to the migration of over 1000 devices from a legacy IP scheme to a new range as a part of an acquisition.
• Built a parallel network to enable the migration of a business unit to a new owner after a divestiture.
• Used Tenable Security Center to Identify vulnerabilities on file, web, and application servers. Worked with the managers and owners of those servers to patch and update to full compliance.
• Grew into the role of Service Desk lead with the opportunity to guide and direct junior members of the Service Desk team.

Raleigh, North Carolina, United States

• Installed personal computer hardware, software and networking equipment by following established industry and departmental practices and procedures.
• Tested and debugged personal computer hardware, software and networking problems by utilizing problem determination and resolution skills and following established departmental guidelines.
• Developed and maintained documentation related to personal computer hardware, software and networking equipment by following established departmental procedures.
• Coordinated preventive maintenance and repair services by understanding individual user needs and working with vendor maintenance personnel.
• Assisted users in efficient and effective use of personal computer technology by understanding their requirements and the capabilities and limitations of the technology.
• Answered user questions on personal computer software, hardware and networking equipment by understanding the user's situation and being knowledgeable of the technology.

Cheyenne, Wyoming, United States

• Performs missile maintenance actions at flightline, railhead, support base, and launch, launch control, and storage facilities, and ensures compliance with international treaties. Inspects, repairs, adjusts, and.
• Mechanically and electrically connects or disconnects reentry systems, guidance and control sections, missile stages, propulsion systems, and secondary ordnance devices at the launch facility. Prepares missile and.
• Performs preventive maintenance inspections and electrical tests on missiles; missile components; launch and launch control facilities; support vehicles; hydraulic, pneudraulic, and pneumatic systems; and SE. Initiates.
• Supervises transportation, assembly, and inspection of space lift booster and payload functions, their subsystems, and SE. Coordinates and oversees activities of contractor personnel during space launch activities.
• Supervises loading, transportation, unloading, inspection, assembly, and hoisting of space lift boosters, payloads, component parts, and satellites at space launch facilities; preparation of space launch complexes; and.
• Supervises or performs preventive maintenance inspections. Practices and supervises safety procedures when handling nitrogen, liquid fuels, oxidizers, and ordnance devices. Evaluates malfunctions and recommends.

Desktop Support Tech

The Desktop Support Technician program prepares students for technical opportunities that include installing and maintaining network.

Bachelor Of Science - Bs, Cinematography And Film/Video Production, 3.6 Gpa

Gained hands-on experience working each position on set on a variety of filmmaking projects, enabling them to get a feel for the role that.