Tony Grady Email and Phone Number

Designs and monitors e-learning courses on a wide range of subjects to meet corporate requirements, e.g. induction, ICT, management.Consults, designs, delivers, validates and evaluates training on Web Authoring (Content Management), Adobe Acrobat.Lead Trainer designing and delivering classes and e-courses on the council’s financial system.Responsible for training on the packages of MS Office Suite, including Introduction, Intermediate and Advanced levels of Office applications.Also through consultancy, designs training interventions validation and evaluation for any specific Service customised ICT training requests.ECDL Centre Manager for both Core and Advanced European Computer Driving Licence (ECDL) training and testing.Undertakes the CSPQ invigilation.

Consultancy, design and delivery of ICT Training on the Highland Council's ICT contract thoughout the council's area of command.

Managing a team of 4 trainers, co-ordinating, desiging and delivery of Customer Care, and ICT training for BT Internet Call Centre personnel.

Ensuring delivery of good customer services of the advisory work, by a team of 15 Advisers located through-out the Highlands, Islands and Grampian, on entitlement to all state benefits and employment legislation.

Supervisor of Benefit Section in various Local offices.Assessed Training Needs, designing and delivery of business systems, procedural and personal development training interventions for clerical, administrative and supervisory staff.