Conduct extensive research on websites to reveal risk and malicious behaviors; document results for future reference; highlight activity discrepancies and determine malicious intent.Perform incident remediation in SOC queue by other parties; prioritize security incidents to parties charged with analysis and remediation; direct issues as required to SOC manager or shift lead.Track and report data streams from multiple sources, and check all inboxes to address emails and inquiries on a timely basis; discover and tackle threats effectively and in alignment with Service Level Agreements, upholding all standard processes.Resolve open items effectively, and accelerate older tasks on agenda for quick resolution; draft shift handoff email and correspond with team on open items requiring resolution.Collaborate with multiple internal teams to optimize the standard work monitoring to decrease false positive with effective identification; capitalize opportunities for discovering malicious activities.Oversee the 24hr SOC hotline and assists with major incidents, incidents from employees, and other questions in a professional matter by documenting events and resolving employee issues.Partnered with cross-functional teams to investigate and mitigate security incidents, guaranteeing minimal impact on organizational operations.Handled and updated security tools, such as IDS/IPS, SIEM, and endpoint security solutions, fostering precise threat detection; outlined security incidents and alerts, addressed security incidents, and offered comprehensive post-event analyses.Composed incident reports, outlining incident’s impact, characteristics, and required remediation strategy driven from organizational learning.Hosted changeover meeting to deliver resourceful and accurate information to the team, enabling seamless transitions between shifts.

Enhanced utilization of a variety of business applications such as Jabber, Zoom, Cisco, Excel, Word, Outlook, and Skype Business for daily activity performance to Unit Manager.Incorporated policy conditions, exclusions, provisions, and endorsements when implementing extensive reviews and coverage analysis.Headed extensive claim investigations to retrieve crucial facts to identify causation, damages, contribution potential, exposure, coverage, and extent of liability/establishment of negligence.Oriented performance objectives with colleagues and cooperated in a fast-paced, collaborative environment to reinforce other specialists with claims to pioneer improvements in department metrics.Executed exceptional levels of service quality across the entire claim life cycle, generating repeat business and fostering high service standards.Identified accurate settlement amounts, handled negotiations, and communicated claim settlements within authority bounds to claimants and insured.Upheld jurisdictional requirements and fair claims practices by guaranteeing all files are documented and organized at closing.

Forged robust relationships with attorneys, and exercised keen negotiation skills with attorneys and customers to convert claims to effective resolution.Oversaw duties in a fast-paced, deadline-driven environment completing demands in a timely manner to decrease expenses and mitigate litigation for the company.Led extensive, fair, and swift investigations by collecting related facts to calculate coverage, extent of loss, and origin; updated accurate loss cost estimates and reserves for every claim.CUSTOMER CARE ASSOCIATE/AUTO EXPRESS ASSOCIATE, March 2016 to June 2020 Instituted services by volunteering to perform in the new segment; supported the launch of a new department, allotting limited resources to drive success.Adapted efficiently to updated procedures and new programs; conveyed knowledge between team members to support customers, fostering stronger customer trust in the service provision.