As the Co-founder of Navtona Services, I have dedicated over 11 years to providing comprehensive pest control, fumigation, and cleaning services across Mombasa, Nairobi, and Kisumu County. Since the company’s inception in 2007, my goal has been to help businesses maintain clean, safe, and pest-free environments that promote health and safety standards.With a deep understanding of the specific needs in industries such as hospitality, healthcare, retail, and commercial spaces, I collaborate closely with procurement managers and facility teams to deliver tailored, cost-effective solutions. My expertise lies in creating customized service plans that meet regulatory requirements, ensuring seamless operations for clients.At Navtona Services, we emphasize the use of eco-friendly pest control methods, proactive maintenance programs, and industry-leading techniques to eliminate pests and keep facilities in pristine condition.I’m passionate about building long-term relationships with our clients by focusing on service excellence, reliability, and customer satisfaction. Connect with me to explore how Navtona Services can help your business maintain a clean and healthy environment.specialties:> Commercial pest control and fumigation> Deep cleaning and sanitization services> Regulatory compliance in healthcare and hospitality> Eco-friendly pest management solutions> Long-term client partnerships and service customization

• Overseer parcel product. Ensuring 90% order fulfillment and Client satisfaction is met by delivering parcels within the minimum time required.• Coordinating required training with the drivers and brand ambassadors• Providing internal support to Brand ambassadors and account managers to ensure efficiency and quality are well attained• Plan/book the logistics/supply of how many drivers are needed where and when. Utilization of drivers in regions and ETA• Ensure all tracks drivers are well trained and have valid driving documents.• Generating Daily, weekly, monthly, and quarterly reports for all cities in the Kenyan market.• Overseer the delivery process and strategies by ensuring enough supply during rush hour. And maintain high quality from drivers to reduce delivery costs, all these are done through training and retraining.• Manage over 100 fleets of riders to ensure we keep track of each rider and monitor closely in case of fraud.• In charge of engagement/Communication plan: Churn Reactivation, Zero DFT, underutilized, active rider/drivers, and low fulfillment.• Optimize two-wheel and four-wheel drive acquisition, onboarding, and easy activation process for drivers in Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, Malindi and Nyeri.• Analyze, strategize, and execute data – monitor engagement, quality, and utilization metrics and ensure a great experience for our drivers and clients.• Execute operations strategies to increase our efficiency and solve all kinds of operational challenges.• Collect market intelligence and provide feedback to the company- Competition intelligence.• Managing 9 corporate clients with a dedicated fleet in the last mile- dispatch. Carrefour branches, Naivas, Zucchini, Optica, Debonairs, Kingsway tyres, KFC, Chandarana supermarket, Isalute Holdings.• Manage a team of 6 Account managers that help in Parcel dedicated plan

• Analyzed and implemented data-driven decision-making.• Facilitated onboarding & training sessions for drivers, contributing to little business operations.• Training & monitor drivers to ensure quality service.• Managing office supplies and the maintenance of office equipment for assisting little business operations.• Facilitating cross-channel feedback from customers and employees to management and executive teams.

• Training of new and existing supplies to maintain high quality and maintain the brand.• Manage 15 ground Brand Ambassadors, to ensure timely delivery.• Facilitated training sessions in different zones within Nairobi, contributing to Bolt supply operations success.• Train and monitor drivers to ensure quality service to all our customers.• Establishing the logistics data on the number of drivers for all the operational areas.• Conduct economics, data, and supply performance analysis.