Production of engine components, the testing and evaluation of the components to the highest standards, the constant monitoring of the machinery and the rectification to ensure specification and tolerance to the agreed standards are always maintained

Sales, Telephone sales, Prospecting New Business WorldwideMeeting customer expectations delivering great serviceCRM ManagementSage Accounting order process, Stock management, payment processDatabase management including profiling and cleansing New customer prospecting cold calling and appointment callsAttend National shows NECOrder and mailing process Worldwide

• Management of onsite facilities • Ensure all customers needs are met and exceeded• End of day process and the posting to drop safe & invoicing• Manage staff regarding procedures, training and KPI• Development of relationships with customers and ensure service standards are achieved• Security, Fire & Maintenance throughout all departments

• Set up of new business Sales & Marketing, staff and new business clients• Management of 100K + materials ordering and stock management 3 locations• Increase turnover by 25% within 4 month period• Organise design, production and distribution of marketing & promotional material• Development of relationships with customers and ensure service standards are achieved• Review and negotiate pricing with suppliers and customers.• Introduce new programs to enhance profitability of the overall business.• Manage staff, health & Safety, develop work experience program with local job centre’s• Providing services across the Automotive, Marine, Domestic and Retail Markets• Ensuring that customer satisfaction is the keystone to the business• Constantly reviewing services, image and process to improve experiences

• Driving strategy and sales across 14 dealership within the Midlands region, effectively maximising profitability and maintaining strict cost controls• The implementation and the consistent review of the sales process to ensuring that every customer will experience the same process and to maximize the profit opportunity for the dealership.• The review of deals to ensure that opportunities have not been missed also the further training of the sales team to ensure that all customers experience is to the maximum of the services they can expect from a premier dealership.• Contributing to high revenues by securing 10 new dealerships within 4 years, and eliminating non-performing dealers• Increasing sales from 1600 to 4500 units within 7 years, and significantly boosting average revenues and profits achieved from each dealership• Identifying and securing new business opportunities with dealerships through innovative marketing and promotional initiatives• Accountable for the recruitment, training and management of a team of sales personnel, maximising productivity through structured KPI’s and ongoing review • Direct involvement in a number of projects including Automated First Registration and Licensing (AFRL) implementation, major review project of dealer management systems and overhaul of IT systems and company website development

1995-1997 Gulf Oil (GB) Ltd National Accounts Manager, 1985-1995 MCL Group Sales Manager, ISO9000 & BS570 Facilitator (Mazda & Kia Cars) National Sales & Fleet Controller Regional Manager, South Region Commercial Parts Buyer 1983-1985 Aftersales Manager, Stormont Engineering (Ford Dealership)1981-1983 Mechanical Breakdown Insurance Underwriter , London Wall Insurance1975-1981 Apprentice, Mechanical Engineering J Rawsons & Son