Director Of Operations
Placentia, Ca
• Provided strategic oversight and accountability as an executive leader, managing a diverse team of both salaried and hourly employees spanning multiple departments. Led mobile fleet maintenance and fleet management operations for medium to heavy-duty fleets, serving a client base of 750+ with 20,000 assets. Ensured reliability, safety, and compliance with State and Federal regulations such as DOT, BIT, Smoke testing, and interval preventative maintenance and repairs.• Successfully modernized and introduced mobile automation, eliminating 5,200 unbillable work hours annually. Reduced work order audit time from 22 days to less than 24 hours, resulting in a 95% reduction in holding costs and a significant improvement in cash flow.• Resolved financial inconsistencies, contributing to a per invoice increase of over 28%. Generated an impressive $4.3 million in additional revenue over a 24-month period.• Strategically identified, isolated, and mitigated 10,200 unbilled hours, leading to a substantial annual net revenue gain of $1.6 million.• Spearheaded continuous improvement initiatives across all operational aspects. Collaborated with cross-functional teams to enhance current processes and seamlessly integrate novel ideas, ultimately boosting overall performance.• Developed and implemented a proprietary fleet management system that drastically reduced redundancy, improved efficiency, and exponentially reduced processing times. • Conducted thorough business process analysis and gap assessments to identify inefficiencies and potential enhancements. Employed industry-standard modeling techniques like flowcharts, use cases, and process maps to document business processes and requirements. Effectively communicated complex data relationships and trends using data visualizations such as charts, graphs, and dashboards, tailored for non-technical stakeholders.• Evaluated performance, consistently adjusted strategies, and maintained agile, sustainable operations.
