• Communicate collections strategy to senior management on high-risk accounts and major accounts.Develop, implement, and monitor compliance with respect to USF policies and procedures pertaining to credit & collections and risk assessment. Ensure full compliance to SOX requirements. Seek and recommend process improvements through a best practice evaluation and coordinate efforts to centralize credit and collection activities of US Foods divisions.• Coach underperforming associates, implement a Process Improvement Plan (PIP) as needed to improve performance.• Foster an environment of accountability and celebrate successes. Ensure associates are set up for success in all aspects of their role including their development for future roles.• Standardize Credit processes utilizing automated tools where appropriate as well as fully understand and leverages this functionality to improve workflow efficiency and quality measures. Think strategically about new initiatives, participate in researching new technology selections. • Build and foster a collaborative network with the purpose of strengthening alignment, sharing best practices, and driving communication.• Define talent strategy inclusive hiring/recruiting, performance management and succession planning aimed at securing and retaining the best talent for all roles in support of the future vision. • Establish and deploy an effective training strategy for all roles, including onboarding and continuous education.

· Work with the DSMs and TMs to streamline communication, improve efficiencies, and provide the best customer service experience for the Seattle and Anchorage Market. · Understanding of supplier/customer relationship and the needs of both our customers and USFs bad debt exposure.· Perform preliminary research on potential customers who are seeking extended terms.· Ensure that all staff knows compliance guidelines and policies.· Ensure the overall portfolio is comprehensively monitored and exposure reviewed. Bring awareness to the leadership team of all financial concerns.

· Managed, developed, and grew six team members.· Work cross-functionally with leadership such as Area Presidents, Finance, IT, and Regional Credit to fix or enhance our procedures. · Monitor and manage credit exposure via evaluation of creditworthiness of business and coaching/guiding my team to do the same.· Determine and report on key performance metrics

· Worked with all levels of staffing at USF to support the merging of two of the largest companies in the NW. · Worked directly with the Area Credit Manager for USF- Portland to implement a change in their cash posting methods.· Teamed up with USF Salt Lake City Credit Coordinator to help assist the moving of the Seattle market schools and state bid accounts. Actively working to find resolutions to collection concerns and ensure the guidelines are met on all contractual business. Created the School Task Project and visited several schools.

• Manage Credit & Collections and responsibility for business with revenue more than $17M each month. Representing street, more complex chain business under contracts, schools, healthcare and State of WA accounts in this portfolio.• Support our customer’s and sales force with collections and inventory issues that may arise.• Provides outstanding customer service through written and oral communication to meet customer’s needs while maintaining and building goodwill and a working relationship.

• Reviewed credit applications of current and prospective customers while providing a recommendation on terms.• Supervise the day to day collection and account reconciliation activities for several hundred accounts while maintaining a goal of decreasing DSO.

• Processed all new customer applications, which meant reviewing confidential personal and business reports.• Provided general support to the District Credit Managers and Branch Credit Manager.• Answered incoming calls assisting both customers and the sales force.

• Answered incoming calls for the company.• Assisted Human Resource and the Procurement Department with projects.• Installed phones in addition to troubleshooting any problems with our phone service.