Tonya Boyd Email and Phone Number

Club Z! of provides one-on-one in-home online tutoring in for all major academic subjects (K-12 & college), including math, science, reading, writing, history, foreign languages, ESL, study skills, and homeschool support.

-Successfully resolved customer inquiries and issues by showing empathy when needed achieving a high rate of first-call resolution.-Answered 60+ calls per day on average from customers and helped with their questions. -Exceeded department goals which include but are not limited to call volume, accuracy, quality, and attendance. -Utilized Optum systems to resolve customer needs such as refill prescriptions, authorizations, claims, invoices, eligibility, benefits, and appeals. -Served as a technical support with Optum Rx website educated customers on how to use the mobile and web apps, linked devices, insurance coverage, billing, application status, and all other program features.-Proactively identified issues and communicated solutions between the customer and customer's pharmacies.-Demonstrated great depth of knowledge and skills within digital resolution, highlighting a strong understanding of technical support.-Coordinated the work of team members, fostering collaboration and achieving shared goals.