• Assures post-award grants are processed in accordance with federal guidelines.• Review grant and clinical trial agreements to ensure compliance. • Works with central research offices to perform monthly, quarterly reporting/auditing/invoicing. • Responsible for time effort report completion and compliance • Responsible for processing of participant stipends and /or travel reimbursement request.• Ensure effective and efficient grant/clinical trial close-out process.• Assist PIs with all financial administrative responsibilities related to post award grant & clinical trial management.• Resolve complex, sensitive and other non-routine issues related to expenses, reporting and close-out.• Manage overall status of all funding sources, forecast possible problem areas, analyze and advise personal on projects approaching close-out, analyze awarded research monies and Prepare fiscal projections and reports to ensure proper expenditure.

• Meeting regularly with over 800 dialysis patients at the clinic(s) in the assigned region to educate, and coordinate insurance options: • Determine patients’ needs/ eligibility of insurance such as (i.e., Medicare, Medicaid, Medicare Supplement State Renal programs and COBRA.• Coordinate and implement insurance policies and applications while in progress.• Inform patient about available internal and external programs and services. • Coordinate and implement insurance policies and applications while in progress.• Coordinate and implement insurance policies and applications while in progress.• Educate patients and provide ongoing support with healthcare decisions. • Completes and follows up with paperwork when claims are disputed for non-payment. • Collects necessary documents to completed initial and annual indigent waivers. • Tracks and completes annual indigent waiver applications. • Monitors all patients’ insurance information to ensure that it is updated and accurate for the Accounts Receivable Department.• Addresses any identified anomalies or discrepancies, researches and answers questions as needed. • Meets with patients receiving direct payments from insurance companies to ensure payment of dialysis treatments owed to Fresenius. • Prepares, analyzes and reviews monthly reports with Directors of operation, Clinic mangers , and social workers at every clinic (12) that track work progress on caseloads; Analyzes patient reports from billing systems as an audit check to ensure the correct insurance information is entered into the billing system and that other changes are not overlooked. Researches and corrects any discrepancies identified. • Provides QA team members with monthly information regarding the details of the patients’ primary and secondary insurance status as well as documentation regarding the plans of actions currently in place on a monthly basis as required by QA processes

• Verify completeness and accuracy of all claims prior to submission.• Respond to inquiries from patients and providers. • Direct all insurance inquiries to appropriate staff.• Correct billing errors and codes within NC tracks.• Follow up on claims that have had no response from insurance.• Assist with coding and posting of charges for Hospital surgery, office visit and surgery, endoscopy procedures and imaging.

• Providing educational guidance on how much to save, investment options, plan provisions, and overall financial health.• Enrolling customers in their retirement plan.• Processing transactions (loans, withdrawals, rollovers, etc.)• Assisting customers with online access.

• Ensure proper coordination and communication of medical service functions with other departmental functions at the business as assigned. • Prepare all paperwork for underwriting for life insurance. • Processing health care forms.

• Efficiently resolved service and product issues by clarifying complaints and determining causes of problems.• Professionally with attention to detail, managed productivity targets, ensuring complete adherence by team.• Diligently coordinated with other operations department and customer groups to deliver quality customer service