Tonya Higgins Email and Phone Number

Issue certificate of analysis to customers daily• Analyze Data• Configure reports for the managing director of our business unit (Technical Non-Wovens)• Report to each area quality issues from Suppliers, Customers and Internal• Use various lab equipment to ensure conformity to product/customer specifications• Internal calibration of equipment and tools• Determine root cause of rejected material so that the correct personnel can be informed• Document Controlo… Show more Issue certificate of analysis to customers daily• Analyze Data• Configure reports for the managing director of our business unit (Technical Non-Wovens)• Report to each area quality issues from Suppliers, Customers and Internal• Use various lab equipment to ensure conformity to product/customer specifications• Internal calibration of equipment and tools• Determine root cause of rejected material so that the correct personnel can be informed• Document Controlo Assisted in implementing a new document control systemo Assist with training all levels of personnel to document control systemo Process change requests and new document requests in Intelexo Assisted all departments in ensuring their documentation is converted to the new document format and placed into new system Show less

Coordinate supplier non-conforming material activities with purchasing department• Approve area manufacturing instructions• Analyze trends and resolve quality problems• Examine and interpret trends in data collected• Read and interpret blueprints and customer drawings• Administer and implement corrective and preventive actions• Train others to new processes• Perform root cause analysis

Wrote processes, work instructions, job aids, SOPs (Standard Operating Procedures) and specifications• Kept spreadsheets up-to-date with vital information• Supervised 8-10 people that were inspecting wireless phones for cosmetic defects, configuration and functionality• Performed root cause analysis• Identified, interpreted and reported failure trends from reship reports and practical inspections• Made recommendations to improve production and quality• Worked with OCEO… Show more Wrote processes, work instructions, job aids, SOPs (Standard Operating Procedures) and specifications• Kept spreadsheets up-to-date with vital information• Supervised 8-10 people that were inspecting wireless phones for cosmetic defects, configuration and functionality• Performed root cause analysis• Identified, interpreted and reported failure trends from reship reports and practical inspections• Made recommendations to improve production and quality• Worked with OCEO (Office of the Chief Executive Officer) to identify possible liability issues as reported by subscribers or customers and maintain highly proprietary information• Controlled and verified returning material from customers related to complaints escalated to OCEO (Office of the Chief Executive Officer)• Inspected various components of phones including PC boards for compliance and quality standards• Drafted deviations, quality alerts and distributed to management for approval• Wrote step-by-step processes, work instructions, job aids, SOPs, and specifications• Processed documents from others and published to common portal• Audited for ISO. 5S and Safety compliance in all areas• Certified Internal ISO Auditor administering corrective and preventative actions• Started as inspector and promoted to lead in less than eight weeks• Supervised 11-14 people• Trained new team members and retrained current team members to revisions in company policies• Worked directly with management to calibrate expectations and ensured all departments were calibrated to same standards• Developed Story Boards for all areas with examples of failures• Maintained inventory control at the end of the line area• Supported QMS (Quality Management System)• Troubleshot wireless phones over the phone• Helped the end user to understand the functions of their phones• Interacted with service providers and their subscribers Show less