Tonya Webber Email and Phone Number
Tonya Webber work email
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Tonya Webber personal email
Seasoned professional with a wealth of experience in strategizing, executing, and overseeing critical improvements that promote business growth, customer satisfaction, and efficiency. Highly skilled in cultivating inclusive environments that promote the unrestricted sharing of ideas, thereby fostering collaboration among team members to attain outstanding outcomes. I am dedicated to the enhancement of processes, consistently ensuring that all aspects of my work are executed to the highest standard.
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DirectorCopc Inc. Oct 2021 - Present -
Director, Consumer OperationsRealpage, Inc. Sep 2020 - Oct 2021Richardson, Texas, United States -
Senior Manager, Consumer OperationsRealpage, Inc. Aug 2019 - Sep 2020Richardson, Texas
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Senior Manager, Consumer Solutions Account ManagementRealpage, Inc. Nov 2016 - Aug 2019Richardson, Texas
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Contact Center ManagerPfsweb Jan 2016 - Nov 2016Dallas/Fort Worth AreaDirected staff of 320 personnel and managed budget of $12.5 M annually.Developed and implemented a gamification program to improve employee morale, increase sales and track the success of employees from recruitment through production. Reduced attrition by 16% in 4 months by fostering a culture focused on employee engagement and retention. Re-defined job descriptions and core competencies for recruiting top talent to achieve client goals. -
Contact Center DirectorNational Motor Club Sep 2013 - Aug 2015Hickory Creek, TexasDirected staff of 150 personnel and managed budget totaling $18 M annually.Established performance goals for each department and provided feedback on methods for reaching those milestones.Designed and implemented a pay for performance bonus program, resulting in improved employee morale and efficiency gains. With a focus on high performance, made process improvements, resulting in a 15% decrease in handle time, while improving the customer experience.Decreased attrition by 10% in the first 6 months through employee engagement measures.Designed and executed a program that raised Customer Satisfaction scores from 74% to 92% with an 81% top box in agent satisfaction.Implemented specialized quality program that resulted in a 15% increase in agent quality scores. -
Global Client Services ManagerAegis Limited Jan 2008 - Sep 2013Irving, TexasOverall responsibility for direct management of key accounts representing $20 M annual revenue.Project management of new initiatives such as IVR optimization and specialized quality programs.Drove Operational improvements resulting in retention of client and 30% revenue growth.Saved organization $1M through resolution of high-risk situation.Leader of Root Cause Analysis; developed processes to cure issues and prevent re-occurrence.Managed issue resolution between multiple clients, operations and executive teams to achieve closure of challenges for clients.Mentored the departmental team, which boosted efficiency, success and morale among employees.
Tonya Webber Skills
Frequently Asked Questions about Tonya Webber
What company does Tonya Webber work for?
Tonya Webber works for Copc Inc.
What is Tonya Webber's role at the current company?
Tonya Webber's current role is CX Management Consulting, COPC, Inc..
What is Tonya Webber's email address?
Tonya Webber's email address is to****@****age.com
What skills is Tonya Webber known for?
Tonya Webber has skills like Call Centers, Outsourcing, Management, Crm, Customer Experience, Bpo, Vendor Management, Customer Satisfaction, Process Improvement, Customer Retention, Project Management, Leadership.
Who are Tonya Webber's colleagues?
Tonya Webber's colleagues are Copc Pacific, Hazel Grace Credo, Jerry Kern, Hong Shang, 林毅远, Charled Dong, Michael Yaffe.
Not the Tonya Webber you were looking for?
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Tonya Webber
Administrative Specialist Ii At The Department Of Energy, Oak Ridge OfficeOak Ridge, Tn -
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3aureusmedical.com, aureusmedical.com, summitmedstaff.com3 +140289XXXXX
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Tonya Webber
Board Certified, Labor And Employment Law, Texas Board Of Legal SpecializationCorpus Christi, Tx1prdg.com1 +136188XXXXX
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