Oversee all aspects of the RFP response/proposal development process lifecylcle from initial request for support through completion and delivery, inclusive of Project Management, Content Development and Management, Editing and Proofreading, Collaborating with key stakeholders (sales, Operations, IT, Legal), Draft Reviews, Submission to Customer, Gathering Post Submission Feedback.

Serving in temporary project assignments for private and publicly held companies through project completion Performed Customer Services activities related to managing corporate customers (setup, order creation, tracking, and technical support Collaborating with other departments to research and resolve customer and internal inquiries and issues Assist with graphic and product label management Provision of supervisory support as required by the organization Metric Analysis and Reporting Management of special projects as required One of my major accomplishments at the current company I am servicing is the development of new metric reports that will allow greater analysis of the business for better accessing business needs and the developing processes that will improve order production and timeliness.

Launched a small neighborhood coffee café business, managing a team of four, handling all day to day operation, including purchasing, accounting, marketing and customer service.  Developed the concept & design of the Business Personally designed and created the Logo that would represent the corporation and be used for all signage and marketing materials Hand built display cases and prepared location for operation Obtained all required certifications and licensing to open and run the business Researched and secured all vendors One of my major accomplishments was the creation of multiple coffee and smoothie drinks using natural ingredients that were considered phenomenal by every customer who tried them, most of which frequented big box stores such as Dunkin' Donuts and Starbucks, delivering a higher quality product to the consumer at a lower price.

Strategic owner of the Implementation Process, providing maintenance and support for Mid/Large Market Customers (2000 – 25,000 Lives). Managed a team of 24 associates. Maintained relationships with external and internal partners as well as bearing initial relationship responsibility with the corporate customers. Oversaw all day to day operations Delivered developmental support and team building to my associates Identified and capitalized on process and technology and efficiency gains  Provided and presented all Implementation Metric Reporting to Executive Leadership Sponsored the Implementation Project Management and the Implementation Subject Matter Expert Groups One of my major accomplishments was increasing performance results of my team and Implementation as a whole by;o Improving employee engagemento Developed stronger relationship ties with our internal and external customerso Created better flow of operational process o Worked with Executive Management to establish additional metrics and reporting factors

 Coordinated setup, programming, purchasing, & card manufacturing for banks, insurance, phone, and retail companies Implemented new projects  Served as customer liaison and as backup to the Office Manager

 Managed a team of seven associates Responsible for all accounting functions (payroll, payables, receivables, water billing and collection) and Village budget preparation Provided technical support to Director and Village Manager & acted as liaison for outside agencies

 Managed a team of two associates Completed Budget and CIP Preparation for Department of Public Works Managed and tracked confidential personnel actions & coordinated department training Provided research assistance to Director

 Conducted union negotiations Assisted in preparation of city budget and CIP Conducted city wide training Managed hiring process