• Provide outpatient individual, family and home-based services to address mental health needs • Interviews clients in crisis situations including social, emotional, financial and marital issues• Assesses and evaluates cases and implements treatment and case management plans• Assist clients to identify and problem solve including refer to resources within the community• Work with families of clients to link them with appropriate mental health needs• Develop and maintain working relationships and act as a liaison between client and medical and social agencies/institutions.• Assists clients in finding ways of adjusting to changes by coaching, training and skill building• Consult with staff on specific cases involving coordination of care.• Prepares and maintains written case records, reports and forms, performs case follow-up and closing, and performs other administrative tasks as required.

Child and Adolescent Case Management

Managed inventory of auto claims, verified accident facts of loss and determined policy coverage and liabilityAcquired statements from all parties involved (i.e., insured, claimants, witnesses, physicians and attorneys)Prepared denial letters and reports on total loss settlements; while negotiating subrogation with third party carriers when seeking recovery from Progressive InsuranceCoordinated repairs for damage inspection and ensured timely claims handlingHandled rental reservation, third party injury and commercial auto claimsReviewed all medical bills and records and processed payments

Maintained relationship with client contact thru regular correspondenceAnalyzed survey measures in various markets (inpatient, outpatient, nursing home, etc.)Scheduled trainings on how to use the survey measures to improve

Processed and conducted full investigations for first and third party auto damage and homeowners/renters claims for the state of IndianaManaged inventory, verified accident facts of loss and determined policy coverage and liabilityObtained statements from all parties involved (i.e., insured, claimants, witnesses, physicians and attorneys)Prepared denial letters and reports on total loss settlements; while negotiating subrogation with third party carriers when seeking recovery from Progressive InsuranceCoordinated repairs for damage inspection and ensured timely claims handling