• Managed the life cycle of benefits for Employers with 5 – 300 lives, achieving an increase in client satisfaction.• Directed and planned day-to-day operations of group benefits programs, presented client proposals, and delivered open enrollment presentations 8 to 10 times monthly.• Served as main point of contact for assigned client’s Enrollment Solution Implementation, ensuring on-time delivery and meeting timelines.• Collaborated with internal Eligibility department, Technology, Marketing/Quoting, Sales Support, and Operations, enhancing cross-functional communication and workflow efficiency.• Effectively managed risks and issues, implementing corrective measures by utilizing internal resources, resulting in a reduction in project delays.

• Manually processed enrollments with multiple carriers, maintaining accuracy in enrollment data.• Utilized internal benefit administrator to process client new hires, qualifying events, terminations, and changes, ensuring a reduction in processing time.• Assisted Account Managers with Advocacy issues for clients and employees, achieving an increase in issue resolution efficiency.

• Executed daily administrative responsibilities for multiple departments, streamlining processes and improving efficiency.• Provided essential support to the CEO and President by ensuring the accuracy of daily correspondence, resulting in improved communication quality.• Maintained office supplies inventory and facilitated efficient communication with external vendors, reducing procurement costs by

• Effectively managed three departments, optimizing associates' productivity and ensuring smooth operations.• Maintained daily inventory accuracy, resulting in an improvement in annual inventory precision.• Successfully built department modulars for new merchandise and played a key role in managing the Back-To-School event, which contributed to an increase in sales during the event.

• Led the cashiers and customer service departments, enhancing customer satisfaction by through effective management.• Skillfully de-escalated customer issues, improving overall customer experience.• Managed the front end of the store to ensure the best customer experience while shopping.

• Conducted daily responsibilities, including scanning items with precision and maintaining accuracy.• Implemented company's best practices to deliver an exceptional customer experience.

• Led a team of 48 employees under my scope• Directed a team of 3 Supervisors who managed 15 employees each. in the loan application process, achieving an improvement in loan application processing efficiency.• Ensured quality control and accuracy prior to underwriting using established company best practices.