Tonya M. Dugan Email & Phone Number

Indianapolis, In, Us

United States

• Lead software development teams for data analytics, machine learning, from scope through delivery for Marketing organizations• Facilitating Scrum Ceremonies and Championing Agile Best Practices using SAFe• Utilizing JIRA for grooming stories and managing backlogs• Expert understanding of building cloud-ready solutions and/or leading cloud modernization projects utilizing AWS, Azure and Power BI• Perform regular requirements gathering and building use cases for product… Show more • Lead software development teams for data analytics, machine learning, from scope through delivery for Marketing organizations• Facilitating Scrum Ceremonies and Championing Agile Best Practices using SAFe• Utilizing JIRA for grooming stories and managing backlogs• Expert understanding of building cloud-ready solutions and/or leading cloud modernization projects utilizing AWS, Azure and Power BI• Perform regular requirements gathering and building use cases for product roadmaps and deliverables• Ensure information flow and related documentation follow appropriate processes while adhering to global compliance constraints and best-in-class practices• Plan, manage, and run internal and key stakeholder meetings to gather and incorporate feedback into the product development process. Articulate risks, enhancements, impacts, and performance• Communicating clear and compelling product vision to the development team and stakeholders. Show less

United States

United States

San Diego, California, United States

• Facilitate and organize Scrum ceremonies utilizing the PEM framework with multiple teams on engagements $1MM+ for financial and entertainment clients (Event planning and banking)• Partner with the Product Manager and the client SMEs to craft the product roadmap and prioritize product backlog features • Effectively create, communicate, define acceptance criteria for users stories so that software development teams can consume them • Drive delivery across multiple domains, e.g… Show more • Facilitate and organize Scrum ceremonies utilizing the PEM framework with multiple teams on engagements $1MM+ for financial and entertainment clients (Event planning and banking)• Partner with the Product Manager and the client SMEs to craft the product roadmap and prioritize product backlog features • Effectively create, communicate, define acceptance criteria for users stories so that software development teams can consume them • Drive delivery across multiple domains, e.g. define and validate the technical approach, strategy and deliverables with engineering leads; lead test automation teams in the execution of test plans and verification of sprint feature releases; facilitate UAT and business acceptance• As a People Leader, ensure teams and direct reports are staffed with the right quantity and quality of skills needed to deliver and support the scope of work Show less

United States

• Helped leaders and teams understand Outcomes and Objectives & Key Results and how to apply the concepts for planning and delivery in a highly regulated industry• Led and coached multiple teams in Agile, Lean, and SCRUM Methodologies and ceremonies• Provided program and team level coaching of department / program teams on Agile practices, principles, roles, artifacts, and mechanics by closely monitoring and estimating the Product Backlog

Temecula, California, United States

• Led implementation as a Business Analyst and Scrum Master for a team (7+) for a high priority migration to support the backend engine for financial institutions. • Facilitating and coaching teams on Agile / Scrum framework (D.A.D) best practices and documenting best practices.

San Diego, California

· Championed Agile/Scrum SDLC (SAFe) to support Mobile (iOS and Android) developers, architects, analysts and testers to remove impediments for patch releases (15+) and major enhancement releases (16+) in the US, UK, Latin America, Asia, and Europe using FDA and medical device regulations.

Greater San Diego Area

Managed Nissan and INFINITI North America portfolio of 25+ after-sales projects for advertising campaigns (direct mail, email) and acted as SAFe Agile Scrum of Scrum facilitator.· Cross-Team Collaboration: Directing integrated cross functional teams (development, QA testers, architect, on/off shore) to launch automated campaign workflows for dealers.· Business Acumen: 500+ orders placed within five days, increasing revenue 20%.· Team Management: Lead development teams for 5… Show more Managed Nissan and INFINITI North America portfolio of 25+ after-sales projects for advertising campaigns (direct mail, email) and acted as SAFe Agile Scrum of Scrum facilitator.· Cross-Team Collaboration: Directing integrated cross functional teams (development, QA testers, architect, on/off shore) to launch automated campaign workflows for dealers.· Business Acumen: 500+ orders placed within five days, increasing revenue 20%.· Team Management: Lead development teams for 5 customized enhancements for monthly off cycle/seasonal campaigns: increased sales from non-active subscribers by 10%. Show less

Greater San Diego Area

Directed a $30B global acquisition program implementation of 45 IT initiatives and business process activities by conducting Cutover Workshops for the IT PMO CIOs and the creation of a Day One logistical PMO War Room. • PMO Leadership: Integrated initiative plans to high level program plan to provide visibility of progress, issues and risks to all levels in the organization.

Rancho Cucamonga, California

Provided strategic management leadership for transformation of an existing health care plan to a 5-star rating. • Strategic Planning: Created and executed a 2-year roadmap supporting strategic and operational metrics for Quality of Care including 5 process improvements, 2 development efforts, and 10 quality programs. • Tactical Operations: Proactively implemented enterprise-wide projects for the creation of a governance structure to support accurate and efficient initiatives aligning… Show more Provided strategic management leadership for transformation of an existing health care plan to a 5-star rating. • Strategic Planning: Created and executed a 2-year roadmap supporting strategic and operational metrics for Quality of Care including 5 process improvements, 2 development efforts, and 10 quality programs. • Tactical Operations: Proactively implemented enterprise-wide projects for the creation of a governance structure to support accurate and efficient initiatives aligning with 5-star goals. Show less

San Diego, California

Led Enterprise Dispensing developers, architects, requirement analysts, and testers throughout the full software development life cycle, including collaboration with Microsoft Consulting on a DevOps Azure cloud platform implementation. • Risk Mitigation: Tracked issues and risks; removed blockers, managed scope creep, and handled product backlogs through application of Scrum and Agile methodologies for 3 teams. • Project Management Office: Co-led Project Management Center of… Show more Led Enterprise Dispensing developers, architects, requirement analysts, and testers throughout the full software development life cycle, including collaboration with Microsoft Consulting on a DevOps Azure cloud platform implementation. • Risk Mitigation: Tracked issues and risks; removed blockers, managed scope creep, and handled product backlogs through application of Scrum and Agile methodologies for 3 teams. • Project Management Office: Co-led Project Management Center of Excellence team (20 project / program managers) to customize standardized project status reporting for R&D portfolio of 20 projects ($1M total cost).• Cross-Team Collaboration: Decreased Championed Agile/Scrum processes to support Enterprise Dispensing developers, architects, analysts and testers to remove impediments for 3 Scrum teams: decreased defects by 75% from 200 to 10. Show less

Temecula, Ca

Managed global (UK, China, Japan) ERP Integration solutions (SAP, Camstar, Enterprise Reporting) for on/offshore software application teams in a highly regulated government environment. • Business Analytics: Facilitated requirements and design reviews using JADs and brainstorming resulting in a savings to the company of $500K+ through a solution implementation within 6 months. • Team Management: Managed manufacturing team of 10+ developers, architects, business analyst, and testers… Show more Managed global (UK, China, Japan) ERP Integration solutions (SAP, Camstar, Enterprise Reporting) for on/offshore software application teams in a highly regulated government environment. • Business Analytics: Facilitated requirements and design reviews using JADs and brainstorming resulting in a savings to the company of $500K+ through a solution implementation within 6 months. • Team Management: Managed manufacturing team of 10+ developers, architects, business analyst, and testers throughout the full software development life cycle (SDLC).• Risk Mitigation: Established a daily war room to manage issues resulting in increased enterprise level reporting accuracy. • PMO Leadership: Identified gaps in Project / Program Manager onboarding and developed an onboarding handbook which included management essentials and procedural information that increased task implementation by 50%. Show less

Mba, Technology Management

Studied all aspects of business management with a specialty in business innovation, research and development, and organization.

Master'S Certificate, Project Management

Six Sigma Greenbelt, Advanced Strategic Project Management, and PMBOK Methodology

Bs, Computer Science