Tonya Heath Email & Phone Number

Continuing my work providing consultative software solutions for Customers.

Enterprise Client Executive partnering with Customers to align strategically with their most pressing initiatives, positioning them for Digital transformation with VMware solutions.

Responsible for driving business development and sales for Enterprise Consulting Services within key Customer accounts. Providing a strong foundation of in-depth infrastructure knowledge and scope management expertise, to effectively design and deploy effective, high-impact technical and business process solutions. Driving Consultative engagements that are aligned with Customer's Business Outcomes and Strategic Initiatives.Attained President's Club 2020 and 2021Also responsible for:Driving enterprise-consulting services from sales through delivery in key Enterprise accounts. Strategically driving new consulting services business to key Enterprise accounts.Building in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into VMware opportunities.Manage direct relationships with Customer representatives for all key accountsManage the proposal and SOW process for assigned accounts & territory

Raleigh-Durham, North Carolina Area

Account Manager, specializing in DataCenter Automation and Security Operations Tools, helping Customers ensure security and compliance across data centers, cloud, and the DevOps pipeline.Attained 100% President's Club 2017.

As the Technical Account Manager, I worked with Strategic and Complex Accounts to drive pipeline; identify opportunities; strengthen and defend the footprint; and maximize value for the Customer through it’s partnership with BMC. The Technical Account Manager (TAM) is the CTO of the Account Management team and is responsible for all technical and value consulting activities. The TAM is also responsible for qualifying opportunities and driving business across all Products at BMC. Key contributor on a Team that realized $6.9m in New Business Revenue that Fiscal Year.

Supporting Ohio Valley And Mid-Atlantic

Pre-Sales Engineer in the Mid-Atlantic Region specializing in the BMC ProactiveNet Performance Managment (BPPM) suiteProvide solution presentations and demonstrations highlighting core differentiators and value drivers in a Customer setting.Work as a Trusted Technical Advisor to new and existing Customers to ensure enhanced product adoption and Customer success.Proof of Concept planning and execution to validate solution significance in Customer environments Position the value of the BPPM Suite and related processes for Customers to improve both IT and Business efficiency through presentations, software demonstrations and proof of concepts.Perform Health Checks and develop recommendations for Customers regarding BMC Software architecture in an effort to maximize value of BMC product implementations.Provide Business Value Assessments to identify the business value metrics of proposed solutions for Customers.

Chapel Hill, Nc

Managed the operations and staff in a 24x7x365 NOC/SOC environment that monitors the critical IT infrastructure for the University of North Carolina at Chapel Hill.Central point of contact for ITS and UNC related to all major IT outages. Managed “Post Mortem” process, including developing Action Plans stemming from outages; mediated communications between IT and Business units; augmenting existing procedures/documentation/notification tools in response to outages.Oversaw the procurement and implementation of an Enterprise Monitoring Solution streamlining business processes and minimizing MTTR.

Chapel Hill, Nc

Responsible for monitoring, troubleshooting and notifications regarding outages and/or degradations of Critical University IT systems.Acted as liaison between customer and technical staff and helped to mediate delicate matters between different technical groups.Project Manager for the Information Technology Control Center for the University. Responsible for managing ongoing tasks and projects for this group.

Managed sales and print deadlines of all Advertising Staff. Maintained relations with 100+ national accounts that advertised on a regular basis. Oversaw the advertisements of over 30 national advertisers. Directed the layout of all ad placements and proofing.

Maintained 30+ advertising accounts. Assisted in proofing, creating and layout of all advertisements. Consistently met deadlines for layout and production. Regularly sought new sales opportunities.