The world's best businesses know that potential customers can be anywhere. TransPerfect helps our clients to be everywhere. With global headquarters in New York and offices in 140+ cities across six continents, TransPerfect is the world's largest provider of language services (200+ languages and growing), Superior AI driven CX, and numerous other related technologies.Stronger revenue, faster return, more efficient ops – that’s what happens when smart tech meets the right talent. Best of all, your teams and your customers get the experience they deserve, seamlessly, reliably, and in their own language.

Firstsource is a digital-forward, people-first business process solutions company. We help businesses do more by bringing together the perfect mix of latest technologies, human capabilities and industry expertise. Trusted by global brands, niche players and start-ups to fuel their digital transformation, we bring great customer experiences to life.

Startek, Inc is a New York Stock Exchange Listed Co. with a global presence. Startek's significant investments in People, Processes and Technology is creating a future-centric roadmap for our mid-sized to Fortune 500 listed clients.My goal is focused on Omni-channel, Digitization Automation and Analytics.

Atento is a global provider of customer relationship management and business-process outsourcing services, including customer care, sales, collections, back office and technical support. Atento is the largest provider in Latin America, and among the top five providers globally, based on yearly revenues.Atento is focused on bringing Omni-channel, AI, Robotics and Process Optimization solutioning to each client engagement, with the goal of maintaining our position as a superior Best in Class experience for each of our clients customers.I worked under contract for a ten (10) month period of time to help Atento develop their WAHA strategy.

I was financially fortunate enough to be able to take some time for myself, after the totally unexpected and untimely passing of my wife.I returned to the industry again ready to give it 110% percent.

Teleperformance has completed the transaction to acquire Intelenet Global Services, with its operations in the Americas, Europe, Middle East, India and Philippines. Together, we are now 300,000 people strong across nearly 80 countries, with 66,000 people in 39 facilities in India. Both companies share the same values around serving our clients, our people and the communities in which we participate. The motivation behind this acquisition is to provide our clients with an enhanced and strengthened offering. In today’s environment where each interaction with a customer matters, it is important for companies to find the right balance between human support and automation. There is a greater need to integrate solid customer management capability having highly skilled interactions experts with digital optimization using AI, robotic process automation (RPA), analytics and other technologies. Intelenet’s strong integrated solutions and digital optimization capacities will enhance Teleperformance’s offering, making us the only BPO in the industry with the unique ability to offer digital integrated solutions across the spectrum.As companies look to deliver service more consistently to their global or regional customer base, a partner with increased geographic presence, capacity and service expertise is needed. Intelenet’s substantial footprint in India and industry domain experience across healthcare, financial services, travel and new economy will deepen Teleperformance’s expertise in these high-growth markets. We trust that our combined expertise, geographic footprint and highly advanced digital capabilities will provide exciting new opportunities for clients, as they explore and implement emerging trends to take their business into the future. Our mission will be to help them drive revenue growth, optimize operational efficiency and reduce operational costs—while increasing end-customer satisfaction with exceptional service.

.

Promoted to Corporate Headquarters, tasked with increasing global footprint in new business sales for Sutherland, primarily in the BSFI/Healthcare verticals. Responsible for generating and booking over $13.9 million dollars in new business proposals and an additional pipeline of $28 million.

Comprehensive responsibility for the positioning and growth of this independent home health agency within the Greater Upstate NY/New England markets. Very quickly established HCR as a premier provider in the Northeast.