Tony Bailey Email & Phone Number

Londonderry, Gb

County Londonderry, Northern Ireland, United Kingdom

Reading, England, United Kingdom

Creating Training Needs and Trial Scripts from documents received from the Project teams and Stakeholders.Developing mitigations and contingency upgrades to maintain systems service level agreements while key parts of the system are taken out of service and upgraded.Delivering detailed reports of successes and failures and making sure attention to detail is of the highest standard.Ensuring any trials are carried out in accordance to the risk assessment, method statements and… Show more Creating Training Needs and Trial Scripts from documents received from the Project teams and Stakeholders.Developing mitigations and contingency upgrades to maintain systems service level agreements while key parts of the system are taken out of service and upgraded.Delivering detailed reports of successes and failures and making sure attention to detail is of the highest standard.Ensuring any trials are carried out in accordance to the risk assessment, method statements and training received.Enabling effective vertical communication between Project Management, Stakeholders and employees. Liaise closely with the Operations Management Team regarding any issues and requirements.Supporting the training team by monitoring and rolling out any training that is required. Show less

Manage a team of 200+ Delivery Associates and 20 On Site staff.Deputies for the Shift Manager as required weekly.Carry out daily shift handover to ensure a smooth shift transition.Carry out duties in accordance with Standard Operating Procedures (Amazons SOPs).Assign work to staff to support the workflow as required.Support in the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy.Assist with… Show more Manage a team of 200+ Delivery Associates and 20 On Site staff.Deputies for the Shift Manager as required weekly.Carry out daily shift handover to ensure a smooth shift transition.Carry out duties in accordance with Standard Operating Procedures (Amazons SOPs).Assign work to staff to support the workflow as required.Support in the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy.Assist with the training of new drivers to ensure they have the right knowledge to carry out tasks required.Review and update SOPs, Metrics, Health and Safety as required.Follow up and solve process-related area issues as required.Ensure vehicle and equipment defect reporting is completed to a high standard.Manage customer service escalations and interface with driver and customer where necessary.Investigating and preventing loss and theft. Show less

Lead, manage and mentor a large and diverse team of associates in a specified department within a very fast-paced and high-volume environment. Overseeing the delivery of Amazon orders direct to customers and fulfilling customer promise.Support operations leadership team in daily management of the delivery station, including allocating labour, leading meetings, assigning job duties, and communicating with internal and external suppliers.Working to and improving KPIs such as Delivery… Show more Lead, manage and mentor a large and diverse team of associates in a specified department within a very fast-paced and high-volume environment. Overseeing the delivery of Amazon orders direct to customers and fulfilling customer promise.Support operations leadership team in daily management of the delivery station, including allocating labour, leading meetings, assigning job duties, and communicating with internal and external suppliers.Working to and improving KPIs such as Delivery On Time, First Time Delivery Success and Enhancing Customer ServiceSuccessfully managing relationships with driver suppliers and inspiring the workforce to achieve and exceed.Participate in implementing solely developed new ideas to the operation, develop, plan and implement best practices, processes and ideas. Show less

London, United Kingdom

Ensure courteous and compliant journey for passengers through the security process.Highly skilled in all aspects of Terminal Airport Operations in line with DfT and CAA guidelines.Carry out security in line with Department for Transport (DfT) guidelines. Work with wider team to minimise losses to Terminal Security queue performance. An expert in DfT airport security processes and carry out to the letter.Participate in any security related incident as directed by Service Team… Show more Ensure courteous and compliant journey for passengers through the security process.Highly skilled in all aspects of Terminal Airport Operations in line with DfT and CAA guidelines.Carry out security in line with Department for Transport (DfT) guidelines. Work with wider team to minimise losses to Terminal Security queue performance. An expert in DfT airport security processes and carry out to the letter.Participate in any security related incident as directed by Service Team Leader/Terminal Duty Manager.An expert and advocate of the Courteous Compliance operating model.Deliver excellent customer service at all times to passengers, staff and stakeholders.Responsible for Health and Safety and reporting any faults in a timely manner.Proactive and positive approach to passengers using positive gestures and appropriate language. Show less

London, United Kingdom

Working to precise plans and ensuring highest of detail is produced.Ensuring work is completed to tight deadlines on high profile contracts such as London Heathrow Terminal 5, The BBC, Canary Wharf and Sky.Constantly keeping within Health & Safety regulations (Incident and Injury Free).