Tony Bingham Email & Phone Number

Washington, Dc, Us

Alexandria, Va, Us

RESULTS THROUGH VISIONARY LEADERSHIP AND OPERATIONAL EXCELLENCEProvide organizational leadership, strategic direction, market positioning, and product development for worlds’ largest association for training and development professionals with 35,000 members. Responsible for over $50M P&L, 150+ staff, 100 chapters representing 10,000 members and 20 international partners. Dramatically increased revenue, profit, membership, product/service portfolio, global footprint, employee engagement and customer satisfaction. Report to board of directors.Grew net assets and boosted cumulative net income to $23.1M from 2003 to 2018, representing the greatest financial growth in organization’s 75+ year history. Diversified revenue mix; strengthened relevancy and value of offerings; extended reach and accelerated sales cycle.

Alexandria, Va, Us

Provided overall leadership for administration, technology, sales/marketing, conferences and meetings, human resources, publishing, education, accounting, customer care, and research. Improved organization; stabilized technology infrastructure, elimination 29% of budgeted costs (recurring). Improved customer satisfaction and improved value-for-price while retaining key executives.

Senior Vice President, Technology and Operations 2000 – 2001Built digital division of Encyclopaedia Britannica, the world’s leading Web knowledge portal with 10M+ unique monthly visitors. Led team of 105 technologists, designers, and customer care professionals. Changed technical infrastructure enabling significant performance increase with one-third the hardware; delivered an immediate savings of $20M+.Vice President, Customer Relationship Management 1999 – 2000Designed and built the global customer relationship management organization to support global customer expansion. Implemented systems for global call center; converted call-centric to email-centric customers; tripled performance team. Established service level agreements resulting in a 60% reduction in customer complaints.

Chicago, Il, Us

Responsible for operations of internet classified advertising business. Led team of 95 technology and production professionals. Created cross-functional production operation, resulting in 25% reduction in staffing requirements, while supporting 140+ affiliate network of media providers.

Contributed to business plan that generated approximately $1M in seed investment capital. Designed and implemented integrated sales and marketing program for this Internet start–up.

Deerfield, Illinois, Us