Tony Brown Email & Phone Number

Guam

Yigo, Guam

Under direction from Church President, Russell M. Nelson, more temples are being built around the world to be closer to church members. These small, remote facilities with smaller staff pose a different set of challenges than a larger temple. My goal is to learn here and then help create resources to assist other remote temple facilities managers around the world to successfully care for their sacred houses of the Lord.

Dallas, Texas, United States

• Create annual project plan proposals, estimates, schedules, and presentations for submission to senior leadership after consultation with temple presidencies to assess needs of each facility.• Develop functional skills of senior assistants to align with processes and prepare for future leadership opportunities. Two Senior Assistants prepared for expanded leadership roles within two years.• Define constraints and lead team through process redesigns for Custodial, Facilities, Security, and Grounds departments.• Participate in leadership committees on special topics designing the layout of future work and organizational structure to expand the capacity of the TFM workforce.• For my first three years in this role, I was responsible for the staff in facilities, security, and housekeeping at three temples - Dallas Texas, Lubbock Texas, and Oklahoma City. • We ensure quality of the experience for Temple patrons through providing maintenance to all building systems, including audio visual, electrical, plumbing, finishes, etc. • Now I focus on developing my team and assisting other temples in improvement efforts.

Dallas, Texas, United States

• Trained new temple facilities assistants (TFAs) on caring for the Dallas Texas Temple, common issues they may face, and emergency response procedures. Trained TFAs in Lubbock and Oklahoma City to guide them through their transitions to Special Projects Department.• Processed administrative work including payroll, purchasing card processing, invoice payment processing, FMAT project management, and project file creation.• Assembled database to provide backbone of the Temple Facilities Management System (TFMS) install for the Dallas Temple and created PM processes to schedule work. Since piloting TFMS, refined PM processes to improve patron experience, increase efficiency, save money, and extend equipment life.• Managed continuity of operations during transition between temple engineers.• Inspected work during construction projects to find and prevent problems for contractors.

Dallas, Texas, United States

• Learned the processes behind keeping a temple operational.• Updated the Temple Site Management Plan to document recent changes to the grounds and start process of tracking the best way to maintain the grounds at a high standard.• Saw the need for better information and documentation in the building electrical system and documented every circuit within the building in an Access Database, working with others to create the ability for reports to identify all circuits headed to a particular room and all circuits from a particular panel. That work later became critical in the on-time completion of major renovation work.

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Online

• Taught approximately thirty students per semester in senior level entrepreneurial management utilizing Harvard Business School case studies, earned high course ratings.• Facilitated learning and worked with students to ensure comprehension and ability to apply principles studied in cases to other real life scenarios.• As Online Course Representative, worked with on campus faculty to improve instruction across all online sections, developing better learning activities to deepen learning levels.• Provided training to new instructors in entrepreneurial management so they had less time to spend learning technology and tips for grading which yielded more time to focus on student interactions.• Specialized in teaching disruptive innovation so students see causes of change in industries from newspapers to golf equipment and from higher education to health care, resulting in students having tools to respond to or cause disruptive change.• Provided functional expertise in new course creation for a multi-disciplinary project management course soon to be launched (as of December 2017).

Phoenix Sky Harbor Airport

Federal agency charged with ensuring the safety of the transportation system to ensure the safety of travel for commerce and people.• Completed over 300 hours of classroom and on-the-job training in airport security, operation and maintenance of security equipment, customer service, tactical communication, teamwork, threat recognition, and emergency response.• Quickly mastered new material to become a self-sufficient team member able to contribute to operations.• During six month temporary assignment in logistics handled supplies, deliveries, office communication, hazardous material transport and accumulation, repairs to equipment, and examined processes for opportunities to improve or save money for the agency.• Suggested and implemented process improvements to improve productivity across the logistics program office: improved tracking and security of abandoned money; improved safety with repaired equipment; instituted recycling program; saved time with critical path management of assembly projects.

Mesa, Az

• Safely operated and supervised the operation of heavy machinery.• Received recognition for ability to accomplish tasks quickly, create attractive displays for merchandise, and provide excellent customer service.• Our hardware department was evaluated for product security by the corporate team and we scored 100% on security measures to prevent theft. This was a genuine team effort where each member of the hardware department (including those who don’t exclusively work in hardware) knew the standards and executed them flawlessly.• Participated in inventory preparation where we went through the entire store and counted and sorted every item in the store.

Ran business plan writing firm with projects ongoing or completed in real estate investing, patent law, seasonal entertainment, and fitness gym performance turnaround; served customers in three states. • Worked with startup law firm to develop business plan; evaluated market and identified opportunities for practice; explained business concepts necessary to grow his business in terms that made sense to him. • Guided a variety of business leaders to create business plans, marketing plans, investor presentations, and operations plans as well as to implement social media strategies.• Created the transition plan necessary to implement the Salesforce.com Customer Relationship Management system for a small business; oversaw all activities related to the implementation of the system, including transaction analysis, work flow processes, and training of the staff to use the software. • Analyzed the operations for a real estate investment firm; created and refined processes to send direct mail; increased labor productivity by 55%, which resulted in lower costs.

Dallas/Fort Worth Area

• After departure from Patriot Structures due to economic downturn, worked with them as a project consultant in estimating and procurement from January 2010 to August 2012.• Completed projects for large facility management groups as general contractor, providing on time project delivery, customer discounts through process redesigns, and quality installation. • Prepared and maintained work schedules and conduct monthly project update meetings with project team of subcontractors, facility manager, and architect.• Increased profit on projects by fulfilling both project management and site superintendent roles.• Coordinated redesign on sewer installation with input from site contractor, architect, and city inspector; documented changes on as-built plans.• Evaluated subcontractor submittals to ensure adherence to customer product specifications.• Solicited and evaluated bids from subcontractors to assist in estimating.• Obtained permits and inspections from applicable jurisdictions as required.• Performed purchasing according to specifications utilizing approved suppliers and ensuring best price available.• Maintained safe jobsites with no lost-time accidents on any project.• Wrote subcontracts upon award of project.

College Station, Texas

Texas Aggies in Business (AiB) is an MBA student-run consulting company with international customers. Student leadership is developed in one year and turnover is 100% every two years. Consultants come from wide backgrounds and we learned teamwork with a variety of personalities and skill sets.• Prepared a presentation for a community economic development corporation to show how we could deliver a labor force study. They chose my bid over a cheaper one because of customizations offered.• Developed new hiring and information gathering processes to deliver a completely new product that became one of the largest projects that year for our firm. • Performed consulting work in healthcare, economic development, commercial towing, software development, alternative energy sources, business planning, business development, and market research.• Researched real estate market opportunities in Bryan/College Station to begin investment $300,000 of investor money. • Interviewed local investors and real estate professionals to identify trends and expectations for Bryan/College Station.

Small residential remodel company founded immediately after my graduation from BYU. Construction was successful, but left to pursue masters degree at Texas A&M.• Delivered value to homeowners. For $130,000 remodel, increased property value by $200,000.• Executed all aspects of residential remodeling construction company, including accounting with QuickBooks, estimating, on-site project management, scheduling, and project design. • Generated referrals from existing customers through excellent customer service and good value for the money. • Managed all aspects of residential remodeling construction company, including estimating, on-site project management, accounting, design, and demolition. • Maintained safe worksite with zero injuries.• Coordinated with designers and subcontractors to manage and schedule construction.• While operating this business, contributed to 30+ projects as assistant project manager for Patriot Structures over a two year period.

Worked summers between semesters at BYU managing small projects and assisting with larger projects and estimating.

Mba, Business Administration And Management, General

B.S., Construction Management

Activities and Societies: Construction Management Student Association PR/Historian