Finalist - MCA Awards 2018 - "Performance Consultant of the Year"Tony is an experienced and influential Global Transformation Leader with 25 years’ experience working with a variety of blue chip organisations to improve customer satisfaction and enhance shareholder value. He has outstanding leadership skills, a proven track record of successful delivery of complex change programmes coupled with deep technical expertise in strategy, operations transformation and performance improvement. He brings significant experience, insights and leading practice from a number of industries to operations’ methodologies, processes, people capabilities and systems/tools. He differentiates himself from his peers by using the experience he gained from working in industry to put himself in the customers’ shoes and think about the “user experience” when designing solutions for clients.Tony has a broad range of influencing and negotiating skills and puts a lot of emphasis on building relationships and working in collaboration at all levels of the organisation. He also has an excellent reputation for motivating and inspiring teams by translating organisational visions and goals into purpose and meaning in their day to day roles.