Tony Dockerill Email & Phone Number

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

Designing, leading and managing change for all Bupa Customers in the UK. providing leadership and direction to a 60+ change team focusing on customer experience improvement, digital enablement and cost reduction programmes.End to end responsibility for construction of portfolios and programmes of a circa £25m change programme, delivering annualised.

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

Responsible for the design of business IT solutions across the UK.Building and leading a team of highly qualified Business analysts to develop strategic solutions Creating collaborative environments where ideas and innovation can thrive and implementing mechanisms to capture, incubate and deliver upon new business initiatives.

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

Responsible for building Change capability that is able to deliver large transformation programmes and tactical project deliveries. I have built and developed an internal professional Transformation capability including project managers, Business analysts, Project offices and business test teamsDelivering a wide range of projects with annualised benefits.

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

Delivering a wide range of business change including major product launches with online capability. This year has already overseen 1 large technical release using an AGILE method and now focusing on a larger development due in the summer 2011.

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

Bupa Health and Wellbeing (BHW) - August 2009/Present – Business Change ProgrammeStrategic Change Programme that is focused on transforming BHW’s business operating model, initially through cost efficiencies, before targeting growth through differentiation. Programme Manager for the BHW Sales function across Health Care and Insurance Divisions, responsible.

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

• Programme Manager of an implementation of a new operating system to increase resource levels by circa 150 front line call agents. A ‘time boxed’ delivery that successfully hit its critical Go Live date.
• Migrating Company call centre operations to a UK based third party call with a budget of circa £2M
• Managing supplier relations with the outsourced provider (commercial agreements and project scoping/planning/tracking)
• Mobilisation, Design, Implementation and Governance of multiple streams required to enable delivery, including;o Responsibility for the technical delivery of Bupa systems over Citrix to enable live call handling to.
• Able to deliver the full working solution ahead of schedule and de-risk resource constraints for the inbound call centres

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

• Multiple projects ranging from systems design and re-engineering, to data reporting applications.
• Project Manager solely responsible for reviewing assessing the state of projects already in progress across Bupa Wellness
• Responsible for the re-planning and re-calibration of 3 wellness projects – On- line booking system, Specialist E health application and data reporting tools
• Delivered the critical ‘close’ recommendations to director level

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

The new UKM Managing Director, Dr Natalie Jane MacDonald, initiated a strategic review to inform the senior team and set future direction for UKM. A small unit was established, to work with leading management consultants A.T.Kearney, across the organisation to gather ideas, consolidate and shape the new strategy.

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

• One Plan programme – March 2003 / February 2008 Bupa launched its system replacement and business change programme in 2001 to reduce its reliance on ageing and multiple administration platforms. With a desire to bring.
• Directly accountable for the design and delivery of all common services – workflow, documents, telephony and security (£7.5M)
• Directly accountable for the procurement and implementation of the Thunderhead document application, including the recruitment, training and handover of the business document team (£2M)

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

• The B2C business portfolio (revenue circa £ 1.2B) required organisation and structure to enable implementation of critical projects across Sales, Service, Marketing and Finance.
• Project Manager solely responsible for setting up and managing the project implementation group for the B2C sector
• Established the PMO and governance controls to all B2C projects
• Responsible for the project planning and reporting to the B2C steering group

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

• Bupa UK Membership –UK service division– January 1999 / January 2002
• Responsible for the organisation and design of the Service Development team, managing a headcount budget of £2M, reporting directly to the head of UK service
• Responsible for the Delivery of key service projects; CFS releases, Point developments, Outsourcing of all print services, Bass releases.

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

• Bupa UK Membership –Experience 97 Change programme
• Responsible for articulating the business requirements of the Customer facing system ( CFS)
• Management of the southern business teams on the programme with a headcount budget of £1.5M
• Accountable for business testing and successful implementation on the 18th December 1997
• Setting up and management of the defect and change control process post system release

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

• Bupa UK Membership –Provider Services – January 1993 / December 1995
• Dual site Responsibility for call centre management of the consultant and hospital support lines with a headcount of 85 people and budget of £4M
• Delivered the first ACD telephony platform into UK service cedar house call centres
• Merged the 17 local provider call centres into 2 main hubs in Manchester and Staines
• Developed the core skills and call handling modules utilised within the provider services call centres