Tony Dockerill Email and Phone Number
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A highly experienced Digital Transformation Director, with over 20 years’ experience in business transformation, programme management and project delivery , With an ability to put the customer at the centre of everything I doA strong focus on delivering positive commercial results in everything that I do, with a passion for ensuring that benefits are planned and realised, and that change is delivered using a pragmatic approach to ensure value for money. I have managed change budgets of up to £25m per annum, delivering operating benefits of circa £50m per annum.A confident and persuasive communicator with excellent stakeholder management skills, who can build strong working relationships with all people across all business functions.highly collaborative and inclusive by nature and able to build environments that create interdependency, trust and a focus on common goals A natural leader who builds high performing teams by setting high performance standards for those around him, and ensuring that the team is clear on, and understands how it contributes to, the broader organizational objectives.
Bupa
View- Website:
- bupa.com.au
- Employees:
- 10
- Company phone:
- +1 44 800 600500
-
Founder And DirectorDockers & Brown Nov 2023 - Present
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Digital Transformation DirectorBupa Mar 2019 - PresentUk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb -
Change Director - Bupa BgukBupa Jan 2015 - Mar 2019Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbDesigning , leading and managing change for all Bupa Customers in the UK. providing leadership and direction to a 60+ change team focusing on customer experience improvement, digital enablement and cost reduction programmes.End to end responsibility for construction of portfolios and programmes of a circa £25m change programme, delivering annualised benefits in the region of £50m.Creating , leading , managing and motivating a highly skilled team of change professionals,spanning Business analysis, Project and programme management , Project office management, Lean consultants, Process analysis and software engineers.Responsible for the design and implementation of a UK change governance framework allowing clear visibility of investment decisions. -
It Business Solutions DirectorBupa Jun 2013 - Jan 2015Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbResponsible for the design of business IT solutions across the UK.Building and leading a team of highly qualified Business analysts to develop strategic solutions Creating collaborative environments where ideas and innovation can thrive and implementing mechanisms to capture , incubate and deliver upon new business initiatives. -
Head Of ChangeBupa Jun 2011 - Jun 2013Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbResponsible for building Change capability that is able to deliver large transformation programmes and tactical project deliveries. I have built and developed an internal professional Transformation capability including project managers, Business analysts , Project offices and business test teamsDelivering a wide range of projects with annualised benefits of 25m incorporating LEAN programmes , product development, organisational change and systems migration -
Business Programme ManagerBupa Aug 2010 - Jun 2011Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbDelivering a wide range of business change including major product launches with online capability. This year has already overseen 1 large technical release using an AGILE method and now focusing on a larger development due in the summer 2011. -
Sales Transformation Programme ManagerBupa Aug 2009 - Aug 2010Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbBupa Health and Wellbeing (BHW) - August 2009/Present – Business Change ProgrammeStrategic Change Programme that is focused on transforming BHW’s business operating model, initially through cost efficiencies, before targeting growth through differentiation. Programme Manager for the BHW Sales function across Health Care and Insurance Divisions, responsible for: Management of Sales transformation budget (£10m) to deliver all projects on time and within cost. -
Programme Manager – Outsourcing Of Company Call CentreBupa Mar 2009 - Aug 2009Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbProgramme Manager of an implementation of a new operating system to increase resource levels by circa 150 front line call agents. A ‘time boxed’ delivery that successfully hit its critical Go Live date. •Migrating Company call centre operations to a UK based third party call with a budget of circa £2M•Managing supplier relations with the outsourced provider (commercial agreements and project scoping/planning/tracking)•Mobilisation, Design, Implementation and Governance of multiple streams required to enable delivery, including;o Responsibility for the technical delivery of Bupa systems over Citrix to enable live call handling to take placeo Responsibility for delivery of the training , process redesign, quality management and recruitment•Able to deliver the full working solution ahead of schedule and de-risk resource constraints for the inbound call centres -
Project Manager – Systems Replacement And Re-Engineering Projects – Uk Wellness DivisionBupa Jan 2009 - Feb 2009Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbMultiple projects ranging from systems design and re-engineering, to data reporting applications.•Project Manager solely responsible for reviewing assessing the state of projects already in progress across Bupa Wellness•Responsible for the re-planning and re-calibration of 3 wellness projects – On- line booking system, Specialist E health application and data reporting tools•Delivered the critical ‘close’ recommendations to director level -
Business Consultant – Ukm Strategy ProjectBupa Mar 2008 - Jan 2009Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbThe new UKM Managing Director, Dr Natalie Jane MacDonald, initiated a strategic review to inform the senior team and set future direction for UKM. A small unit was established, to work with leading management consultants A.T.Kearney, across the organisation to gather ideas, consolidate and shape the new strategy. -
Work Stream Lead For Common ServicesBupa Mar 2003 - Feb 2008Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbOne Plan programme – March 2003 / February 2008 Bupa launched its system replacement and business change programme in 2001 to reduce its reliance on ageing and multiple administration platforms. With a desire to bring flexible products to market quickly, the programme was one of the largest technical developments in Europe (circa £170m)•Directly accountable for the design and delivery of all common services – workflow, documents , telephony and security (£7.5M)•Directly accountable for the procurement and implementation of the Thunderhead document application , including the recruitment, training and handover of the business document team (£2M) -
Programme Manager For B2C ProjectsBupa Jan 2002 - Feb 2003Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbThe B2C business portfolio (revenue circa £ 1.2B) required organisation and structure to enable implementation of critical projects across Sales, Service, Marketing and Finance. •Project Manager solely responsible for setting up and managing the project implementation group for the B2C sector•Established the PMO and governance controls to all B2C projects•Responsible for the project planning and reporting to the B2C steering group -
Senior Manager (Development)Bupa Jan 1999 - Jan 2002Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbBupa UK Membership –UK service division– January 1999 / January 2002•Responsible for the organisation and design of the Service Development team , managing a headcount budget of £2M , reporting directly to the head of UK service•Responsible for the Delivery of key service projects; CFS releases, Point developments, Outsourcing of all print services, Bass releases. -
Business Lead For Uk ServiceBupa Jan 1996 - Dec 1999Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbBupa UK Membership –Experience 97 Change programme•Responsible for articulating the business requirements of the Customer facing system ( CFS)•Management of the southern business teams on the programme with a headcount budget of £1.5M•Accountable for business testing and successful implementation on the 18th December 1997•Setting up and management of the defect and change control process post system release -
Call Centre Operations ManagerBupa Apr 1991 - Dec 1995Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbBupa UK Membership –Provider Services – January 1993 / December 1995 •Dual site Responsibility for call centre management of the consultant and hospital support lines with a headcount of 85 people and budget of £4M•Delivered the first ACD telephony platform into UK service cedar house call centres•Merged the 17 local provider call centres into 2 main hubs in Manchester and Staines•Developed the core skills and call handling modules utilised within the provider services call centres
Tony Dockerill Skills
Frequently Asked Questions about Tony Dockerill
What company does Tony Dockerill work for?
Tony Dockerill works for Bupa
What is Tony Dockerill's role at the current company?
Tony Dockerill's current role is Director.
What is Tony Dockerill's email address?
Tony Dockerill's email address is do****@****upa.com
What are some of Tony Dockerill's interests?
Tony Dockerill has interest in Children, Health.
What skills is Tony Dockerill known for?
Tony Dockerill has skills like Stakeholder Management, Change Management, Project Delivery, Business Transformation, Business Process Improvement, Crm, Business Process, Strategy, Program Management, Outsourcing, Business Strategy, Project Management.
Who are Tony Dockerill's colleagues?
Tony Dockerill's colleagues are Andrew Van Elswyk, Jeremy Eagles, Sarah Zaccari, Fahad Najeeb, Abby Seers, Carina Francis, Caitriona Murphy.
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