- Specialized in IT systems Administration and deployment, focusing on hands-on implementation to deliver successful outcomes.- Provided Level 2 support, demonstrating adeptness in resolving complex technical issues and serving as a key escalation point for the helpdesk team.- Conducted setup and installation of diverse IT infrastructure components, including laptops, desktops, servers, Hyper-V servers, switches, and tablets, ensuring seamless integration and optimal performance.- Managed extensive travel requirements, including international assignments, to provide comprehensive IT support and spearhead execution of projects across multiple locations.- Utilized PowerShell scripting to streamline and automate tasks, significantly enhancing organizational efficiency and productivity.- Took the lead in resolving cybersecurity issues at hotels, identified through vulnerability scans conducted by external cybersecurity teams. Analysed Common Vulnerabilities and Exposures (CVEs) and implemented necessary fixes to enhance cybersecurity posture.

- Served as a Level 2 escalation path for the helpdesk team, handling escalated tickets and providing timely resolutions to complex technical issues.- Utilized advanced troubleshooting techniques and in-depth technical knowledge to diagnose and resolve a wide range of IT issues, including hardware, software, and network-related issues.- Maintained a high level of customer satisfaction through effective communication, empathy, and professionalism, fostering positive relationships with end-users and stakeholders.- Conducted preventative maintenance tasks at hotel locations on a monthly basis, ensuring the reliability and performance of IT systems.- Documented maintenance activities and provided evidence of completed tasks through the company's system, ensuring transparency and accountability.

- Delivered prompt and effective technical support to end-users, addressing inquiries and resolving issues related to desktops, laptops, and servers.- Managed support requests via telephone, utilizing active listening and problem-solving skills to assess and prioritize issues for timely resolution.- Created and managed tickets using a ticketing system, ensuring accurate documentation and tracking of support activities.- Collaborated with cross-functional teams to escalate and resolve complex technical issues, fostering a culture of teamwork and collaboration.- Implemented proactive measures to prevent recurring issues and optimize system performance, contributing to enhanced productivity and user satisfaction.

I work both as a Customer Service Team Member and as a Marshall in Ocado.CSTM - - Drove a preloaded van and followed a designated delivery route to provide timely and accurate grocery deliveries, ensuring customer satisfaction through exceptional service.- Managed refunds at the point of delivery, resolving issues promptly and maintaining a positive customer experience throughout the process.Marshall -- Played a pivotal role in warehouse operations, unloading and loading stock onto vans with precision and efficiency, contributing to seamless order fulfillment processes.- Oversaw van parking and logistics, utilizing terminal systems to update vehicle locations and streamline driver operations.- Conducted thorough inspections of returning vans, documenting any damages and facilitating necessary repairs or maintenance activities.- Managed inventory control by identifying and processing returns and damaged items according to established protocols, optimizing warehouse organization and inventory accuracy.