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@yamahaguitargroup.com
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Anthony Reese, Ii is listed as Senior Manager, Customer Service and Support at Yamaha Guitar Group, a company with 96 employees, based in Los Angeles, California, United States. AeroLeads shows a work email signal at yamahaguitargroup.com and a matched LinkedIn profile for Anthony Reese, Ii.
Anthony Reese, Ii previously worked as Customer Support Manager at Yamaha Guitar Group and Customer Support Supervisor at Yamaha Guitar Group. Anthony Reese, Ii holds Associate Of Arts (Aa), Business Management, Cum Laude from Los Angeles Valley College.
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AeroLeads found 1 current-domain work email signal for Anthony Reese, Ii. Compare company email patterns before reaching out.
In business, the relationship with the customer is everything. A corporation's success depends on how seriously it takes that relationship.I see myself as an adaptable leader with a growth mindset and a talent for creatively solving problems. I'm an empathetic customer advocate; an active listener that uses internal and external feedback to shape constant improvement activities. My teams and I relentlessly move the needle and do what makes the customer happy. I truly care about customer success, satisfaction and loyalty. I've committed myself to mastering the management of global multi-channel support communication systems and customer-facing self-service systems, but I also support long- and short-term corporate objectives by way of projects and tasks.-Proven ability to ensure B2C Product Support team meets and exceeds KPI and CSAT standards-Commitment to continuous improvement processes, leveraging new technology when possible. -Coordination and oversight of support-related content generation.-Coordination of global support efforts in conjunction with distribution partners.-Introduction and management of revenue-generating service-related programs, products and services.-Regular contributions to cross-functional management-level strategy sessions and projects where customer service data and insight are required.-Practical knowledge of secure memory consumer electronics PLCM.-Software skills: *ACD/IVR (Digium Switchvox, Zeacom, RSI)*SMS text/chat (LiveChat)*CRM (open source)*Forum/Knowledge Base (JIVE SBS, IP.Board/Content)*Project Management (Pivotal Tracker, JIRA)*Bug Reporting (FogBugz, Bugzilla)*Data Visualization (Tableau)*eCommerce (Magento, Stripe) *ERP (SAP)*PLM (Omnify)*Crowdsourcing (IdeaScale)*SurveyGizmo
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Calabasas, California, United States
Drive customer loyalty by leading global, efficient customer-centric teams toward best-in-class performance.Represent the CS organization and our end-users as a stakeholder during business planning and PLCM activities.Be the face of the organization globally, publishing blogs and dashboards that detail CS activities.Extend global relationships with.
Calabasas, CA
-Drive the efforts of the fully-remote customer support staff to ensure the Yamaha Guitar Group standard of excellent service is upheld; proven year-over-year improvement in team performance.-Design/Build/Maintain CS-related systems: self-service support (KB/forum), inbound contact suite (ACD IVR, SMS textbot, chatbot, CRM) and reporting (KPI, CSAT, NPS).
Calabasas, CA
-Ensure CSRs adhere to Line 6 policies.-Ensure CSRs provide excellent customer support by meeting or beating department metrics for phone and web-based support.-Produce reports detailing the department’s activities.-Act as main liaison between L6 CS and various internal and external contacts.-Various tasks as assigned by Director of Customer Service.
Calabasas, CA
-Coordinate all activities involving the support of Line 6-distributed Propellerhead Software products, including training and developing support materials for other Line 6 CSRs.-Receive support calls from Line 6 users, dealers, distributors and employees and log support tickets into our CRM system. -Effectively resolve customer questions, issues and.
Calabasas, CA
-Screened calls for two agents.-Researched and marketed properties.-Drafted offers and counters using WinForms software.-Coordinated all aspects of escrow transactions.-Generated leads by cold calling.
-Procured clientele for boutique recording studio.-Coordinated talent for recording projects.-Performed back office tasks.-Secured limited distribution to release recording projects.-Secured production contracts with independent labels.
Westwood, CA
-Managed all areas of daily operations of a small financial software publisher.-Maintained relationships with customers, clients, vendors, partners and special interest groups. -Managed the production and distribution of single, monthly and quarterly orders and subscriptions.-Devised and implemented policies and procedures to streamline operations..
Glendale, CA
-Serviced personal and business accounts in centralized call center.-Initiated service requests.-As assistant supervisor ("Floorwalker"), resolved complex complaints and disputes and interpreted company procedure for less experienced representatives.
Other employees you can reach at yamahaguitargroup.com. View company contacts for 96 employees →
Scott Judge
Colleague at Yamaha Guitar GroupSanta Clarita, California, United States, United States
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Richay Ancona
Colleague at Yamaha Guitar GroupNew York City Metropolitan Area, United States
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Alexander Tape
Colleague at Yamaha Guitar GroupSan Diego, California, United States, United States
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Jason Fagerlie
Colleague at Yamaha Guitar GroupEl Dorado Hills, California, United States, United States
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Brandon Soriano
Colleague at Yamaha Guitar GroupLos Angeles, California, United States, United States
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Matt Ferguson
Colleague at Yamaha Guitar GroupLos Angeles Metropolitan Area, United States
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Isaiah Jackson
Colleague at Yamaha Guitar GroupLos Angeles, California, United States, United States
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Patrick Pemu
Colleague at Yamaha Guitar GroupNigeria, Nigeria
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Brian M.
Colleague at Yamaha Guitar GroupGilbert, Arizona, United States, United States
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Frank Ritchotte
Colleague at Yamaha Guitar GroupCalabasas, California, United States, United States
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Quick answers generated from the profile data available on this page.
Anthony Reese, Ii works for Yamaha Guitar Group.
Anthony Reese, Ii is listed as Senior Manager, Customer Service and Support at Yamaha Guitar Group.
AeroLeads has found 1 work email signal at @yamahaguitargroup.com for Anthony Reese, Ii at Yamaha Guitar Group.
Anthony Reese, Ii is based in Los Angeles, California, United States while working with Yamaha Guitar Group.
Anthony Reese, Ii has worked for Yamaha Guitar Group, Re/Max Realty, Unknown Entertainment, Steele Systems, Inc., and Bank Of America.
Anthony Reese, Ii's colleagues at Yamaha Guitar Group include Scott Judge, Richay Ancona, Alexander Tape, Jason Fagerlie, and Brandon Soriano.
You can use AeroLeads to view verified contact signals for Anthony Reese, Ii at Yamaha Guitar Group, including work email, phone, and LinkedIn data when available.
Anthony Reese, Ii holds Associate Of Arts (Aa), Business Management, Cum Laude from Los Angeles Valley College.
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