I co-lead Prophet's Product, Experience & Innovation Practice with the amazing Amelia Morabito and Abram Sirignano. We help our clients accelerate their growth and transformation journey by co-creating needed product, service and experience innovations, transferring to our clients the core skills, methods and practices to innovate independently, and by building net new product, service and innovation functions to fuel continuous innovation within their business.Representative engagements include:+ Redesigning how AI-driven, SaaS technology products are developed and managed by a global, Fortune 50 high tech giant+ Co-creating a net new digital product development function for a leading broker-dealer/registered investment advisory and instilling key customer- and product-centric practices into their culture+ Co-designing and launching a services innovation function and services operating model for a leading medical device manufacturer+ Collaboratively developing and exploring 13 different potential business models for a leading digital healthcare disrupter+ Designing an observational research program for Fortune 50 retailer to bring key senior executives in the field in order to increase empathy and understanding, and then cross-functionally generate 14 new experience concepts for their less engaged consumers+ Co-designing a new innovation function for a leading financial services firm, based on leading practices, standing up the function while simultaneously training core team, and then overseeing the ongoing implementation of an iterative approach to rapidly exploring new potential products, services and business models

Prophet is a global growth and transformation consultancy. We focus on four broad areas of service: 1) Brand & Activation2) Experience & Innovation3) Marketing & Sales4) Organization & CultureI co-founded our Organization & Culture practice at Prophet with my dearest partner Helen Rosethorn. That practice is now led by our amazing and gifted successors, Paul Teuton and Mike Welch. Today, I serve as a member of the O&C leadership team and delight in my status as co-founder emeritus.Representative engagements include:+ Designing and activating a new culture for a new division of a Fortune 50 healthcare firm+ Designing a new operating model and organizational design for a division of a Fortune 5 healthcare firm+ Co-creating a services innovation operating model for a material sciences firm + Facilitating the development of a new operating model and key business processes for customer insights development for a financial services firm+ Facilitating the development of a new product-centric operating model for a leading RIA/BD+ Developing a multi-year approach to enterprise strategic workforce planning for a QSR+ Developing a future state vision for the digital/physical merged experience of a QSR+ Guiding the development of the value proposition for a new digital customer experience organization+ Creating a customer-centrity maturity model for global goal setting and measurement+ Redesigning the digital product management function of a global technology firm+ Redesigning the digital marketing innovation function for a top 10 pharmaceutical firm+ Developing a range of B2B2C commercial models for a breakthrough personalized medicine platform

Launched the Applied Innovation Exchange (AIE) in New York City, one of Capgemini's global network of innovation centers dedicated to speeding clients' abilities to identify and execute against opportunities to accelerate experimentation and deliver real world business and technology innovations.Representative engagements:+ Sold the first AIE engagement to a major player in the flavors/fragrances industry to help the c-suite envision what digital transformation might mean for them; meet startups across key focus areas; and identify opportunities to take action.

Led the Digital Strategy practice which had four key offerings:➀ Digital Transformation - help clients identify their future digital digital vision by establishing new performance measures, crystallizing the emerging customer needs, designing future state customer experiences, identifying capability gaps, and creating an appropriately paced timeline for change.➁ Digital Operating Model - help clients realize the profitability gains expected of Digital Masters by establishing an underlying digital operating model that creates clarity of investments and enables team members to take action.➂ Digital Innovation - help clients create an innovative culture through process, guidance, approach, and technology to increase the success of building and launching new digital products and services.➃ Marketing Transformation - help our clients understand capabilities Marketing might deliver in a fully digitally transformed organization. Key accomplishments:+ Grew practice revenue 800% and headcount 300% in 24 months+ Established structured service offerings with clear, published methodology+ Built referenceable client base+ Developed comprehensive training curriculum, which included courses in applied creativity, observational research, personal development and customer journey mappingRepresentative engagements: + Digital Transformation: Multiple engagements for top 3 P&C Insurer + Digital Innovation: Multiple engagements for a cult-brand, multi-billion dollar, quick serve restaurant chain+ Marketing Transformation: Sequential engagements for one of the world's largest retail and commercial banks

Delivered US and global strategy projects for multinational clients.Representative Projects:+ Led development of global market archetyping model for multinational pharmaceutical firm+ Led design of portfolio selling playbook for for anti-infectives pharmaceutical portfolio+ Designed knowledge transfer methodology to transfer new portfolio management techniques to brand marketers in 4 global regions

LogicSource is a sourcing solutions company specializing in the sourcing and procurement of complex categories that include commercial print, direct mail, primary and secondary packaging, as well as retail operations goods such as fixtures, flooring and lighting.Served as co-lead of consulting services and marketing leader for the organization.Representative Projects:+ Co-led assessment of internal resourcing, business processes, technology and supply chain for 23 complex commodities comprising $30M of spend, including marketing materials, visual merchandising goods, fixtures and new store construction leading to a multi-year advisory and outsourcing contract with international home goods manufacturer and retailer+ Led assessment of internal resourcing, business processes, technology and supply chain for $30M of marketing and print spend for largest US national cancer non-profit leading to a multi-year contract for advisory and outsourcing services+ Led assessment of internal resourcing, business processes, technology and supply chain for $30M of marketing print for health management company leading to a multi-year contract for outsourcing and technology services+ Led assessment of internal resourcing, business processes, technology and supply chain for a mufti-brand restaurant chain for new store construction, store renovations, fixturing, lighting, HVAC, repair & maintenance totally $60M in annual spend leading to a mufti-year advisory and outsourcing contract + Led assessment of dealer store fixtures for heavy motorcycle manufacturerMarketing+ Led re-branding and re-positioning of corporate parent and technology brands+ Oversaw the re-launch of two .coms+ Implemented SEO and paid search strategies

Pfizer Consulting & Execution is a global internal consulting department aligned to the corporate strategy function. Led North American PC&E team.Representative projects:+ Project managing the global redesign of sales force incentive compensation organizations+ Facilitating development of the retail strategies in Asia, Africa/Middle East and Latin America.+ Architecting and executing a collaborative workshop-driven methodology for mapping business processes for bidding on government and institutional business worldwide (Global Tenders) and aligning on a desired future state. + Architecting and executing a program to roll out a new set of Global Tenders policies, business processes, business structures, and best practices in conjunction with an action planning methodology to ensure successful implementation and business growth in each individual market.+ Facilitated the collaborative redesign of the business function in the US that manages relationships with key healthcare stakeholders.

Led a global Business Technology team responsible for innovation through pattern optimization (Lean SixSigma) and pattern breaking (Basadur) techniques.

Co-led a radical transformation of the $277MM, 150-person US business technology organization which delivered ~$100MM/year in savings and the decision to scale the model globally. Key transformation activities included:+ Implementation of new methodology and roles+ Creation of technology strategy and user experience teams+ Offshoring of application maintenance and operations+ Creation of business-driven investment governance.Subsequent to the redesign effort, served as leader of the 20-member Technology Strategy team within the newly named US Technology Management department. Key responsibilities included:+ Manage department of 20 in US region+ Oversee engagement with senior clients across the commercial business+ Train team in co-creation methodologies to collaboratively develop business and technology strategy and business cases for all US technology solutions+ Manage facilitation of solution design and delivery via multi-functional teams of business analysts, user experience designers, application architects, data architects and technical project managers. In addition to leading US Technology Strategy, simultaneously led a Strategic Operations function of 5 US-based direct reports with another 15 indirect reports worldwide which delivered:+ Line Architecture+ Portfolio Management+ Technology Governance + Financial Management for all regional business technology organizations worldwide

Recruited to serve as chief of staff to Vice President of this $300MM organization. Responsible for managing coordination of key initiatives and departmental strategies goals across US business. After two years of service, selected by President of US pharmaceuticals business to co-lead the redesign and organizational transformation of US technology function.

Led a boutique management consulting practice specializing in collaborative strategy development for executive teams. Delivered strategy engagements for a diverse client list that included DaimlerChrysler, FastForward, Pfizer, Prometric, Toys R Us, and Wells Fargo.Representative engagements:+ Engaged by cross-functional team to help clarify business strategy, refine business processes and develop communications for the rollout of a new sales coordination process for US market. Subsequently engaged to oversee development of all change management materials across multiple media including training guides, videos and ancillary materials. Implementation delivered an increase in revenue of more than $50MM in less than 12 months by increasing the consistency of sales calls to the highest value customers.+ Designed and delivered a collaborative strategy development process for the leadership of 5 call centers to develop a strategy to radically cut costs over the course of 24 months.+ Led a series of ongoing engagements to design and facilitate collaborative strategy workshops for key cross-LOB technology initiatives with teams comprised of senior level business management and technology delivery leadership from across the wholesale bank.+ Designed and delivered a collaborative strategy workshop for 40 executives to develop the business requirements for the prototype of the corporation’s first internal, unified customer data warehouse.

Initially recruited as Engagement Manager for Enterprise Business Unit. Subsequently recruited into Scient's Innovation Acceleration Lab where responsibilities included designing and facilitating strategy development workshops, as well as training colleagues and clients in Scient's innovation methodology. Delivered engagements for a broad range of enterprise and financial services clients including American Girl (Mattel), Avaya, CheckFree, Daimler-Chrysler, DuPont, Duke Energy, Morgan Stanley, Thomson Corporation, Union Bank of California, and Vectren Energy.Representative engagements: • Lead large-scale "soup-to-nuts" $7MM engagement to enable largest privately held US commercial printer develop and execute strategy for a disruptive eBusiness. Participated in 90-day roadshow to raise $25MM in venture and private equity, recruited key executives, delivered technology platform, and helped win beta clients.+ Delivery of 24-month eBusiness strategy development engagement for large managed care organization.+ Led multiple engagements for financial services transaction processor, including a rapid visioning project for IT engineering and operations organizations to produce a rationalization strategy for reducing overall cost by 75% over 24 months. + Designed and led a multi-day workshop for major automotive manufacturer to redesign business processes for establishing and executing consumer incentives.+ Delivered multiple strategy engagements for major pharmaceutical manufacturer, including the recruitment of an executive advisory board on ePrescribing comprised of a broad spectrum of thought leaders across the healthcare landscape..+ Designed and co-led a four-month strategy development process for one of the world's largest information services providers to develop strategy for corporate web universe comprised by parent holding company and its 5 major business units.

Ran B2C and B2B interactive marketing and advertising accounts for key clients including AVON Products, IBM, and Rolls-Royce and Bentley Motor Cars PLC. In previous roles within the firm, led recruitment of key executives; facilitated internal restructuring and business process redesign efforts; performed due diligence and integration for key acquisitions.

Recruited for fashion, advertising and communications customers, including Calvin Klein, Donna Karan, Amsale, Tony Stone Images, Bozell PR.