Tony Ho Email and Phone Number

-Manage ~200 customer relationships with SalesForce and Tableau, from onboarding/training to ongoing support, & ensuring customer success throughout their journey (87%+ customer retention rate, leading to annual 7-figure revenue)-Develop trusted advisor relationships with executive-level clients through structured communication, data reporting, escalation + resolution, & provide recommendations for capacity planning to help them achieve their program goals-Design change management & communication strategies to meet client goals & refine customer enrollment processes (new, continuing,& former customers) -Cross-functional leader with experience introducing & integrating new products & services; effectively upsell products that meet customer needs -Expert in active listening, analyzing customer & learner data & feedback to meet KPIs and customer satisfaction & success metrics-Consistently communicate with customers through planned outreach contact strategies & maintain retention above 85%-Experience with: SSO, learner management software, Salesforce, Tableau, Excel, Jira

I provide residential real estate sales and brokerage services for buyers and sellers from Northern Colorado to South Denver. I empower buyers and sellers with information and resources that will help them meet their real estate goals! I listen closely, provide market data insights, give honest feedback, and utilize a laid-back approach that provides my clients the support they need to make the best choices for themselves.

-advise ~300+ students per semester on academic course catalog across 8 colleges (70+ majors with 140+ concentrations & 80 minors) and university policies-connect students with academic resources & meaningful experiences to explore majors of study that best fit their values, goals, interests, & needs-taught 8-week freshman seminar & coordinated programs and outreach to facilitate successful transition to university life for students-collaborate with campus partners to enhance student retention and timely graduation

I utilized SalesForce (CRM software) to generate reports & coordinate international student pickup from the airport to their on-campus university housing by communicating with airport shuttle service and recruiting agents from various countries. I managed two apartment complexes and the respective inventory (furnishings) and supervised student ambassadors who provided educational programming to promote a safe, meaningful sense of community, and adherence to community guidelines. I managed apartment occupancy (above 90%), contract signings and lease renewals, and communicated vacate & eviction procedures with residents.