Tony Jetten Email & Phone Number

Whitby, Ontario

Oshawa, Ontario

GM Global Owner Centre – Consumer Application• Consumer Application allowing Consumers insight into GM Vehicles (User Manual, Learn About articles, Real-time vehicle diagnostics reports, Vehicle infotainment settings, OnStar Payments, etc.).• Successfully implemented Global Owner Centre into Canada, Mexico, Brazil and Argentina on multiple platforms (Web, Tablet, Mobile) in 5 different languages working in an Agile development environment which provided a unique experience for consumers.• Developed Business Process documentation to guide the development, testing, maintenance and improvement of the system which were used by the Business Users, Architects, and development teams.• Developed work breakdown structures by creating epics, user stories (requirements), by defining and created acceptance criteria which led to full understanding by all affective groups.• Worked closely with Product Owners/Managers to plan and maintain a prioritized and groomed product backlog to ensure requirements were well defined prior to acceptance by the development team.• Played an active role in defining 2-week sprints and worked with cross-functional teams to manage deployment releases which ensured timeliness of project schedules.• Participated in all Agile ceremonies, including planning, daily stand-up, show and tell and retrospective which established full understanding of project status.• Developed an automated speeds and feeds tool based upon Owner Centre current registrations to assist in forecasting usage by feature set which ensured application performance testing aligned with user expectations.• Mentored junior team members on overall processes, methodologies and the use of TFS – Team Foundation Server for Agile Project Management which resulted in increased group productivity.

Oshawa, Ontario

Programs and Projects:GM GSM (Global Sales and Marketing IT) – GSM Strategy and Planning (PMO)• GM GSM Global IT Planner and Resource Manager (IT Governance and PMO)• Led project teams of IT professionals, ensuring project risks were identified and handled in a timely and effective manner, that the delivery of several major IT initiatives met the needs of the specific sponsoring business units, and aligned with the strategic goals of the company.• Facilitated portfolio planning activities and assisted planning with regional support leads across global regions. • Created and provided presentation collateral to the GM Global Sales & Marketing IT Directors for visibility to project planning, execution and delivery.• Ensured proposed portfolio meets all GM PMO guidelines.• Managed GSM organization regional resource management team of 4 and provided resource reporting to support current and proposed projects.• Developed a Resource Planning tool comparing forecasted resource demand to actual resource availability by time period, resulting in variance analysis reporting for impacted projects and key decision making.

Project Manager – GM Canada Business Planning (Complete – medium initiative)• Business Intelligence Reporting (Enterprise Data Warehouse), providing GM Canada Senior Leadership insight into Key Performance Indicators (KPI) and quarterly measurements.• Managed a GM project team of 5 (Business Analysts/Developers) during requirements, development, testing, deployment and training.• Created and communicated project status reports to all affected groups.Project Manager – AB Reporting (Complete – medium initiative)• Management Information System allowing Business Marketing Directors the ability to compare GM vehicles to competitor vehicles in the area of features, sales and lease pricing.• Managed a GM project team of 7 (Business Analysts/Developers) during requirements, development, testing, deployment and training.• Created and communicated project status reports to all affected groups.Project Manager – Vehicle Sales Dashboard (Complete – medium initiative)• Management Information System allowing Business Marketing Directors the ability to view monthly, quarterly, yearly vehicles sales to forecasted target with automatic Green/Yellow/Red indicators for each carline.• Managed a GM project team of 8 (Business Analysts/Developers) during requirements, development, testing, deployment and training.• Created and communicated project status reports to all affected groups.Project Manager - GM.ca Interwoven Migration (Complete – small initiative) • Deployed Configuration Management Tool to manage code and content for GM Canada Marketing web site.• Managed a GM project team of 4 (Business Analysts/Developers) during requirements, development, testing and deployment.Project Manager – EOSL (Complete – small initiative)• Migrated C2B applications to new Server environment to ensure current technologies.• Managed A GM project team of 4 (Business Analysts/Developers) during requirements, development, testing and deployment.

Oshawa, Ontario

• Software Upgrade Projects: Tectia 6.0.5 (FTP Software), Netbackup 6.5.2, SQL Server Security Patch, Oracle OEM Agent, McAfee 8.7 & ePO Agent 4, Opsware Feynman 7.5, HPOM Operations and Performance Agent, and Oracle Quarterly Security Patching on Wintel, Solaris, HP-UX, AIX, LINUX environments.• Developed, communicated and deployed software upgrades across 8 GM Business Units on 250+ Servers depending on software types.• Developed change records and to seek approval at the Change Management Board.

Oshawa, Ontario

EDS GM Enterprise Governance Office in support of Programme Project Management.Project Manager Consultant• Developed and presented Project Kickoff materials aligning to GM’s SDP – System Development Process to GM Project Managers across 8 main GM Business Units ensuring projects are following a proven development process.• Track, review project 4-UP Project Status Reports (Health, Milestones, Key Deliverables, Resources, Cost, Issues and Risks) and provide feedback based upon Project Manager experiences on multiple platforms.

Oshawa, Ontario

• LMS was to be used by the GM Dealership staff (Sales/Service roles) for certification training.• Managed a GM Business analyst project team of 10 during requirements, testing and training.• GM had selected a 3rd party COTS supplier to deploy a Learning Management System. Vendor was not able to deliver and provided an unacceptable system that did not meet requirements. First time positive test results were less than 25%.• I directed and guided GM Senior Leadership through a proven ‘Decision Analysis and Resolution’ tool, resulting in GM to terminate the vendor contract prior to delivering a sub-standard application at the Canadian dealerships. In the future GM decided to leverage an LMS Solution that was running in the GM dealership in the USA.• I provided all project collateral (including all forms of communication between GM and the Vendor) to the GM Canada legal department for potential litigation. • Guided the GM project team through a detailed lesson’s learned process resulting in the findings being shared with other GM project teams for awareness and learnings.

Oshawa, Ontario

GMCL Enterprise Data Warehouse environment (Complete -major initiative)• Successfully managed 15+ projects in this new environment for over 5+ years. Application is still running after 20 years for 8 Sustained subject areas allowing GM Canada Business personal insight on the health of the GM Canada organization.• Managed project budgets up to 3.5 million dollars annually.• Managed a team of 20 IT Developers under the following technical disciplines;• Managed development of Business and Technical Specifications.• Managed development of ETL – Extract, Transformation and Load process utilizing Oracle DB2, PRISM, PL/SQL, Data Stage, UNIX Scripting and COGNOS Business Intelligence software tool.• Managed development and execution of unit, integration, system and user acceptance test plans.• Managed development and execution of user training curriculum.• Successfully drove and managed Capability Maturity Model Integration (CMMI) and obtained certification for this major project on the GM Account.