• Manage the special programs designated under the care coordination department including, but not limited to management of the Accountable Care Organization (ACO) Program, Patient Navigator Program, Readmissions, Palliative Care Program, Analytics, Patient Placement Order Pilot Program and other Post-Acute Care related programs• Overseeing daily employee management tasks such as recruitment, payroll, and disciplinary actions• Constantly collaborate with leadership to optimize hospital length of stay and streamline workflows by utilizing data analytics. Additionally, spearhead process improvements to identify avoidable administrative days and implemented strategies to reduce them.• Implemented a new pilot program from scratch to prevent denials and in one year of performance, secured the reimbursement of around $1 million in the lower end by preventing Medicare FFS denials and following the CMS inpatient only procedure guidelines • Implemented strategies to collectively prevent lack of payments (claims denial) by payer for services rendered by the provider• Optimized the readmission assessment workflow process by automating it, resulting in significant improvements in efficiency. Successfully scaled and implemented this streamlined process across multiple facilities and divisions• FY 2022 – National team identified the hospital as a priority site for improving readmissions rates, and through diligent efforts it emerged as the most improved hospital within the system. This achievement resulted in national recognition for our hospital and garnered praise from industry experts. • Implemented and strictly enforced policies that reduced departmental incremental overtime, tardiness, and manual time card punches, resulting in significant improvements in operational efficiency • Successfully fulfilled the responsibilities as a hospital administrator on-call, and actively participate in the daily safety debrief meetings with senior leadership

• Successfully oversaw the management and submission of DMHC and DHCS reports, quality management data, and provider network data, ensuring strict adherence to regulatory guidelines for initial and ongoing compliance with regulatory agencies. Maintained comprehensive documentation of all processes and outcomes. • Managed to clear a backlog of work related to contracts and regulatory filing that had accumulated over four months due to staff turnover, all while ensuring 100% compliance • Successfully fulfilled the role of Contract Administrator, overseeing the entire lifecycle of contracts from intake to execution using Compliance 360. Ensured compliance with all relevant regulations and requirements throughout the process, while also effectively managing all associated documentation. • Functioned as the Compliance Analyst/Auditor and prepared monthly and quarterly executive reports for the executive leadership • Demonstrated strong leadership skills by co-chairing the policy and procedures committee, overseeing the timely filing of policies with regulatory agencies. Ensured accuracy and thoroughness in all documentation, while also streamlining the process for a faster turnaround time.• Proactively acquired expertise in Tableau through self-directed learning, and subsequently trained other staff members in the development of dashboards and reports. Enabled more efficient data analysis and visualization, contribution to improved decision-making processes.

• Instrumental in achieving a substantial improvement in HCAHPS survey response rates, increasing from 31% to above 45% for three consecutive quarters. Employed effective strategies and initiatives to engage patients and enhance their willingness to participate in the survey process, ultimately resulting in more accurate and meaningful data for quality improvements efforts. • Played a critical role in ensuring survey readiness by expertly collecting and submitting all required data and reports prior to regulatory agency visits. Thanks to meticulous preparation and attention to detail, the facility achieved its smoothest survey in the agency’s history with no major findings or citations. • Utilized a wide range of data sources to create comprehensive reports for committee meetings and senior leadership. Successfully integrated disparate pieces of information to provide a cohesive and accurate picture of key performance metrics, enabling more informed decision-making and strategic planning.

• Successfully managed the NCAL sentinel event management program, which involved coordinating the regional hotline for reporting and preventing never events. Demonstrated strong communication skills and attention to detail in ensuring all stakeholders were informed and engaged in the program. Fostered a culture of safety and accountability, ultimately contributing to the prevention of never events within organization. • Provided expert consultation on regulatory reporting guidelines and requirements for adverse events to 21 medical centers throughout the region. Demonstrated deep knowledge of relevant regulations and guidelines, and effectively communicated this information to stakeholders in a clear and concise manner. • Took a lead role in designing, generating, and presenting actionable reports to support regional performance improvement initiatives. Effectively utilized a range of data sources and analytical tools to develop reports that provided valuable insights into key performance metrics. Successfully presented these reports to committees and senior leadership in a clear and concise manner, enabling informed decision-making and strategic planning. • Demonstrated a strong commitment to maintaining all sentinel and significant event policies and procedures, with a particularly focus on meeting patient notification and regulatory reporting obligations• Successfully transitioned from a specialist position to a senior consultant role, leveraging deep expertise to provide consultative services to 21 medical centers across the NCAL region• Effectively managed the coordination of Quality Council, Medical Executive Committee, and several other meetings, while overseeing Quality Improvement and Patient Safety Program annual revisions, bylaws revisions, and procedures for the entire service area in a specialist capacity.

• Directed operations for the second largest retail store in the region, ensuring profitability, cleanliness, and outstanding customer service as a priority• Conducted detailed reviews of profit and loss reports, financial statements, and labor productivity metrics to identify opportunities for optimizing sales and controlling expenses• Championed the development of store-level associates by providing leadership, guidance, and training opportunities to help them reach their full potential• Demonstrated strong leadership in recruiting, hiring, and supervising associates and supervisors instilling a mindset of driving sales through exceptional customer service• Maintained a safety and compliant store environment by following all relevant regulations, policies, and appearance standards with unwavering attention to detail• Fostered a customer-centric environment that consistently achieved and exceeded customer experience goals through a commitment to excellence and innovation• Started as a Cashier/sales floor clerk and progressed through various roles to eventually attain the position of store manager