✅Five Guys is a popular American fast food restaurant chain specializing on hamburgers, hot dogs, and french fries. They’re best known for its customizable burgers made with fresh beef patties and wide range of toppings; the fresh cut-fries are cooked in peanut oil. With a commitment to quality, Five Guys focuses on using high-quality ingredients and preparing everything fresh to order.Key Responsibilities & Accomplishments▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬I am in charge of : -♦️ 40% Responsible to open new profitable restaurants-Collaborate with franchisor’s team to plan and execute new store opening-Sourcing and advice on new store’s location♦️ 20% Responsible to manage CAPEX for each site-Plan, supervise and coordinate all aspects of five stores in the group-Assist in budgeting and monitoring expenses♦️ 20% Oversee the operations and goals of the restaurant-Exercise supervisory authority over all stores. -Act as direct liaison with corporate team in regards to menus, standard and SOP for the group-Coordinate and supervise daily operations♦️ 10% Directed departments with both a daily and global approach and vision on development and profit.♦️ 10% Responsible for staff training and development-Implement training manuals and supervise and lead training of managers.-Conduct regular audits to ensure the store is functionable and presentable.

✅Marché is a global foodservice company that develops innovative foodservice solutions and operates restaurants on highways, in airports and in selected city center locations. The company with Swiss roots implements strict freshness and quality standards and has outlets in 10 different countries.Key Responsibilities & Accomplishments▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬I am in charge of : -♦️ 50% Oversee planning, design and project management of flagship restaurant in China♦️ 30% Responsible for operation management-Maintained operational efficiency with proactive oversight and corrections-Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations♦️ 20% Responsible for annual operating budget, revenue management and P&L reports▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Accomplishments : -🌟Instrumental in the opening of first flagship restaurant within the allocated time🌟Initiated inventive marketing strategies to boost brand to number 1 in local market

✅Nature Food ShangHai Limited is specialized British-based catering franchise company.Key Responsibilities & Accomplishments▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬I am in charge of : -♦️ 50% Oversee and manage full spectrum of 6 franchise operations-Including implementing initiatives as well as quality control, with budget responsibility of SGD 400,000♦️ 20% Responsible provide trusted advice on improving structure and brand of company; provide guidance on major business processes and regrouping of company♦️ 15% Lead strategic staff training of 60 in managing franchises and restaurants, ensuring they meet and exceed company and customer expectations♦️ 15% Supervise front and back-end operations of 4-storey rooftop barbecue, bar, restaurant and coffeeshop▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Accomplishments : -🌟Played pivotal role in securing the deal for sale of restaurant theme to franchisee🌟Turned around franchisee operations that were previously not doing well

✅Amarone is an Italian restaurant and wine bar specializes in Italian cuisine, offering a menu inspired by traditional Italian flavours and culinary techniques.Key Responsibilities & Accomplishments▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬I am in charge of : -♦️ 40% Led team of 35 in managing restaurant, such as supervising ordering of products, inventory control, merchandising, cost management and marketing execution♦️ 20% Conceptualised and organised private dining and wine tasting events as well as banquets and catering operations for up to 250 of restaurant’s clientele, partnering with renowned chefs in Italy and world’s best sommelier Paolo Basso♦️ 20% Handled all aspects of business operation matters, recruitment and talent management-Business operation matters like payroll, invoicing, human resource and others-Directed recruitment and talent management, from hiring to training and human capital development♦️ 10% Forged strong relationships with stakeholders and clients for smoother communication♦️ 10% Formulated and implemented strategies and targets like KPIs to grow and turn business around▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Accomplishments : -🌟Handpicked by management to take on position to turn business around🌟Spearheaded planning, coordination and operations of key VIP events:-Paolo Basso’s "Best Sommelier of the World 2013 / Best Sommelier of Europe 2010" 3 nights wine and dine event-“Agent 47” movie set, catering for 250 people for breakfast, lunch and dinner-Official caterer of “Gala Night of Italian Film Festival” for 2 years🌟Boosted TripAdvisor ranking from over 300 to top 10, staying at number 1 spot for some time🌟Led and implemented project to increase inventory efficiency by building 2-storey warehouse in restaurant, crucial in obtaining funding from Spring Singapore🌟Improved cost efficiency in vendor pricing by conducting in-depth product price analysis and reducing number of vendors to increase negotiation powers and bulk discounts

✅Golden Pillars act as the holding company to California Pizza Kitchen restaurant - an American casual dining restaurant chain that specializes in California-style pizza. The restaurant emphasizes the use of high-quality ingredients in their dishes.Key Responsibilities & Accomplishments▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬I am in charge of : -♦️ 40% Held dual portfolio of Franchise Operations Manager and General Manager for Asia in most recent position♦️ 30% Managed franchise operators and operations-Including business management and quality assurance for 15 restaurants in 4 countries, including developing menus, promotions and evaluating décor and staff♦️ 15% Responsible for P&L management-Tracked and controlled food costing, labour costing, P&L and business performance through KPIs and targets set; conducted restaurant management and franchise operations trainings across Asia♦️ 15% Built and maintained strong working relationships with franchise operators and staff to ensure compliance to regulations and agreements and motivate them towards operational and personal improvement▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Accomplishments : -🌟Chosen by management to build new restaurant from ground up in China; completed project on schedule and within budget🌟Improved Quality Assurance grading of new restaurant in China from failure to excellent🌟Successfully trained shift leaders who were subsequently promoted to managers🌟Transformed business models in 5 countries and introduced storage and preparation procedures for smoother and more efficient operations🌟Developed manual and recipes in Chinese from scratch for restaurant in China🌟Garnered Best Franchise Manager Award in Las Vegas in 2015🌟Received Risk Assessment Certification for designing efficient workplace system🌟Selected by management for postings to Malaysia, Indonesia and Hong Kong to lead and train restaurants

Key Responsibilities & Accomplishments▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬I am in charge of : -♦️ 50% Led team of 50 in full spectrum of pre-opening operations of California Pizza Kitchen restaurants in 4 countries and China-Including construction, contract negotiations, logistics and franchisor/vendor relations, with P&L and operating responsibility of SGD 250,000♦️ 40% Conceptualized and implemented strategies to grow and sustain brand in China-Communicated closely with cross-functional team in China-Handled restaurant and conflict management, menu development, event planning, food preparation, translation of SOPs from English to Chinese and inventory control♦️ 10% Responsible for recruitment and human capital development for newly-opened restaurants; built up and trained lean and professional team to run new restaurants

Key Responsibilities & Accomplishments▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬I am in charge of : -♦️ Headed guest relation management and customer service, employed quick decision-making skills to fulfil every guest’s request♦️ Actively maintained in-depth knowledge of food preparation and beverage service process and methods, usage and maintenance of kitchen equipment