Headed a global team of 7-10 Technical Account Managers serving as the main points of contact for post-sales deployment, implementation, maintenance, and support for all Workshare products/solutions. Held P&L accountability. Provided leadership to a group of Sales Engineers in delivering pre-sales technical support to the global sales force. Partnered with the sales team in presenting solutions to new and existing customers. Handled team recruiting, training, performance evaluations, employee promotion, and retention for global field engineering.» Achieved 95% retention among the company’s top 110 customers, which represented 40% of total renewals; shifted towards a more customer-centric focus, refined programs, and delivered process improvements to drive service levels. Created a tiered support model to increase client value and scalability. » Recruited and on-boarded four new Technical Account Managers for the AMER and EMEA regions.» Held a key role during the Skydox/Workshare integration, including right-sizing the team and streamlining support and account management functions.

Functioned as the technical relationship manager during pre- and post-sales activities for strategic customers within the New York City and surrounding areas.» Proved vital to consistent overachievement of sales quotas for three years by providing pre-sales engineering support, including software demonstrations, proof-of-concepts, and pre- to post-sales support hand-off. » Contributed to post-sale deployments, implementation, and support for all of Workshare’s products and solutions. » Leveraged field and customer feedback to provide recommendations and direction for the company’s core products, including Workshare Professional, Protect Server, and Point, as a member of the company’s Product Council.

Held senior management role in planning, implementing, supporting, and overseeing the firm’s enterprise-wide IT network services and infrastructure; reported directly to the CIO and IT Director. Managed a geographically dispersed team of eight Senior Network Administrators and Network Administrators spanning nine global locations. Identified and evaluated critical systems. Led ongoing team/employee development and provided mentoring.