Tony Monroe Email and Phone Number

Curate daily operations for the front desk and package handling• Ensure work orders and maintenance requests filled out and forwarded to Maintenance and GM for handling• Maintains contacts with local vendors and service providers as needed• Submits weekly reports for corporate offices and schedules for payroll• Prepares and coordinates a 24 hour, 7 days a week schedule.• Monitors staffs’ performance and counsels as necessary.• Ensures that concierge staff maintains a polished, professional appearance and demeanor.• Assisted in Grand opening new property in Hall Park• Daily communications with property management and staff• Participate in and successfully complete all training, education, and certifications for staffing

- Process daily reports for proper auditing - Anticipate, prevent, & identify, solving problems as necessary- Provide guests with room and hotel information, directions, amenities and local interests- Secure payment, verifying and adjusting billing as needed- Assist sales with marketing and consumer research for events and social engagement

Streamlined administrative processes to improve operational efficiency.• Conducted market research to identify potential business development opportunities.• Developed and implemented marketing strategies to attract new partnerships.• Prepared financial reports for executives, highlighting business growth and ROI. 1• Provided leadership and guidance to staff members for successful project execution.

As a leading sales consultant I studied advertising, and sales opportunities, after analyzing operations and financial statements for profitability ratios.

•Maintained 85-90% of expected goal weekly•Ensured all visual and operational expectations are exceeded•Attained various client info in order to accumulate merchandise from requested department•Attained fragrance and men’s grooming specialist certification•Assisted Client Experience Manager with execution of online social media outreach•Increased fragrance/cosmetic sales by 33%Implemented weekly touch bases with level 3 & 4 Nordstrom clients to strengthen rapport

I clearly communicate in store brand execution to field associates in written and graphic format. As the Co Manager , I communicate weekly updates and address new merchandise and sell down issues while delegating large volumes of work and information in a demanding and fast paced environment.Client Rapport- I build constructive and effective relationships and partnerships throughout the brand while upholding and creating visual merchandising consistency in all visual directives. I ensure that our most loyal clients are obtained and added to our list of clientele that we personally communicate our appreciations, monthly.Wardrobing experiences are a major part of my client experience, attaining clients' info in order to fulfill their sartorial needs.I am skilled to work independently in a team environment on projects and assignments and also stay up on competitive counterparts.Qualifications- Strong written and verbal communication skills- Creative approach to problem solving, awareness of trends, team oriented, proactive attitude- Demonstrate strong presentation, listening, verbal and written communication skills- Entrepreneurial spirit, and ability to handle significant responsibility- Proficient in Photoshop, Illustrator, InDesign

In association with www.publishingshack.com, I represent a music poster magazine that acts as the liaison between the public and selective clients.- Solidifying domain names.- Analyze competitors online reputation.- Administer the client’s web analysis for site quotes, and produuct development .- Assist with search engine optimization keyword concatenation.

-Created great wardrobing experiences for certain reserved clients that requested my sartorial suggestions on looks for various events, and occasions. - Found early seasonal fashion pieces for clients- Made wardrobing decisions for social photo shoots.

Working closely with small business advertisers to ensure that their online ad campaign is running smoothly. This consisted of me concatenating keywords, developing text ads, and SEO management. I managed online campaign statistics for 98% of the publishers.