Leader of operations engineering team that delivered software installation tools, infrastructure and content to factory install operating systems, applications and drivers. Developed factory test methods, strategies, tools and content. Developed diagnostics strategy for all Dell client and enterprise systems and delivered content for L1 and L2 diagnostics. Developed global PMO to connect Operations, Manufacturing, Services and IT with up coming technology from Product Development and financial… Show more Leader of operations engineering team that delivered software installation tools, infrastructure and content to factory install operating systems, applications and drivers. Developed factory test methods, strategies, tools and content. Developed diagnostics strategy for all Dell client and enterprise systems and delivered content for L1 and L2 diagnostics. Developed global PMO to connect Operations, Manufacturing, Services and IT with up coming technology from Product Development and financial impacts for long term impacts. Show less

Developed platform-specific test strategies, solutions, and tools that enable manufacturing across a diverse fulfillment model. Worked with technologists to define and enable 3- to 5-year capabilities roadmap. Acted as the regional liaison for factory install issues.

Led 75-member software engineering team, including senior managers of diagnostics, testing, manufacturing, and strategy. Reported to VP of Operations. Managed annual development budget of $8M.