Engaged and worked closely with North American sales team to further Cisco opportunities in all verticals to small business, enterprise and global customers. Provided sales support and service for all Cisco technologies, such as Networking, Security, Wireless and Data Centre both on premise, hybrid and in the cloud. Focused on Cisco Collaboration solutions in voice, video conferencing, web conferencing and Contact Centre Express both on premise, hybrid and in the cloud. Prepared Cisco product quotes and statement of work. Supported teams responsible for RFQ, RFI and RFP bid processes and customer requirements with any Cisco opportunities. • Arranged discovery calls and site visits, identifying customer requirements, qualifying the opportunity with Cisco, and planning, designing and proposing an end-to-end solution, including Professional and Managed Services. • Served as Technical Solution Architect with Cisco video conferencing and web conferencing opportunities in Cisco Spark/WebEx, working closely with Softchoice audio video integrator partner in designing and installing video conferencing solutions for customers’ meeting and huddle rooms.• Conducted conference calls and attended at site visits with sales team to assist in planning and designing the best solution, ensuring customer requirements and business outcomes were met.• Assessed customer network, security, collaboration, wireless systems and data centre migrations, recommending solutions that met customers’ budget and technology needs and identifying upgrade opportunities.• Built and maintained a strong business relationship with Cisco account managers and engineers, providing subject matter expertise and serving as a trusted advisor.• Enabled the best possible solution for customers and maximized company profits by establishing and fostering productive long-term relationships with customers

Managed and executed requests received from the sales team regarding Cisco routing, switching, security, wireless, virtualization, data centre and network management solutions to assist and provide the best possible solution to meet customer needs and requirements. Provided internal sales training regarding Cisco products, services, incentives.• Worked very closely with Vendor Bid Desk, improving and accelerating Cisco Deal Registration (OIP).• Recognized with 2012 President’s Club Award for top sales plan among all Solution Technical Architects.

Conducted vendor agnostic customer conference calls with the sales team regarding Networking and Security. Provided internal sales training to the sales team.• Involved and partnered with various networking and security vendors with HP, Juniper, F5 Networks, Riverbed, Citrix, Barracuda, WatchGuard and SonicWall, providing internal sales training with Networking 101 and Security 101.

Delivered Level 1 and Level 2 network support for Cisco Shared Support customers. Primary technical lead and provided support for key accounts, such Sabre Airline Reservation System for airports and travel agencies, Canada Post, CIBC and Bank of Montreal.• Provided primary support leadership and installation of Cisco routers and switches upgrade for CIBC OneNet project, including developing a rollback plan, managing installation and cutover at midnight, ensuring system was up and running by the morning. • Coordinated, developed and delivered technical training for Field Service Technicians servicing key customers, improving service and exceeding customer satisfaction.• Interacted daily with Sales Team, Client Operation Managers, Implementation Managers, Project Managers and Logistics, ensuring Technical Service Representatives were provided with all necessary documentation, parts and tools required to service and satisfy customers.

Previous Work Experience : MCI Systemhouse, PC Service Partners, GE Data Systems