Robby M. Email & Phone Number

香港特别行政区

Led the development and execution of innovative smart deployment strategies, providingsupport for operational management across the group's business sectors.Introduced generative AI technology and completed an experiment with financialtechnology coins, demonstrating a commitment to digital innovation. Designed anddeployed applications based on hotel smart models, providing smart solutions for healthcare facilities and real estate. Successfully conducted a Fintech coin experiment in collaboration with Cyberport, Financial Service, and the Treasury Bureau of HK, showcasing the group's commitment to innovation and digital transformation. Designed and deployed the TDmall APP, incorporating AI solutions for both B2C and B2Bclients, resulting in improved customer engagement and satisfaction. Provided AI consultation and developed big data strategies, leveraging digital solutions and platforms to drive business growth during the Covid period. Collaborated with various departments to design and deploy new HRIS, ERP, POS, and OAsystems, ensuring seamless integration and efficient workflow management. Introducedgenerative AI technology and completed an experiment with Pu'er tea financial technologycoins, demonstrating a commitment to digital innovation. Designed and deployed applications based on hotel smart models, providing smart solutionsfor healthcare facilities and real estate. Provided artificial intelligence consulting and big data strategies, assisting projects in maintaining steady growth during the pandemic. Responsible for team management and budgeting, optimizing resource utilization. Executed business receptions and collaborations as arranged by superiors,

Hong Kong

Established and led a new technology department, directly managing a team of 6 staff members, to provide comprehensive hardware and software operation support for end users and guests. Developed and implemented the department's strategy objectives, work plans, andtechnical rules and regulations, ensuring efficient and effective operations. Managed the data center to ensure the reliability and availability of services. Conductedtechnical design reviews and migration arrangements for Oracle and Shiji PMS solutions, ensuring smooth system upgrades and operations.Planned, organized, and executed operation support activities, ensuring seamless anduninterrupted service delivery. Conducted security vulnerability scans and penetration tests to identify and address potential risks and threats. Completed cloud-based customer experience solutions, providing technical support andservices to supervise the business. Implemented an innovative QR code application for Peninsula boutique retail moon cake B2C solution, improving voucher security and integrating with the financial system in real-time, reducing labor costs and enhancing operational efficiency. Upgraded the hotel wireless system, expanding capacity over 100 times with zero cost, resolving frequent internet connectivity issues during peak seasons. Actively participated in the development of new technologies, such as AR solutions and VIPLBS (Location-Based Service). Managed CAPEX and P&L, updated technical indicators, and provided innovative projecttrends with assigned KPIs to the team for senior management decisions. Conducted IT value engineering analysis to support senior management decisions andprovide value-added insights. Maintained relationships with vendors to stay updated on the latest technology solutions. Successfully introduced the online flagship solution from Alibaba Fliggy, enhancing the hotel's online presence and customer reach.

Hong Kong

Program Management •Responsible for over 30 new hotels pre-opening projects for IT areas.•Managed project critical path and established the regularly property to property integration activities like staff cross training, task force arrangement, and properties system integration schedule monitoring.Hotel design guideline and procedure •Established and managing version for the hotel design standard for IT/ELV/AV, deployment road-map and processes for the execution of integration activities.•Driven the new popular concept/technology POC and UAT testing for hotels like the first mobile payment for hotel.•Created the critical path across the organization to produce results and tracking, deploy and standardized the vendor/consultant management principle for individual property.Leadership •Provided the processes and communication structure Leadership.•Managed the communication plan between properties, headquarter, internal owner, external owner and related stick holders. •Review the escalation from each property and prioritizing the reported issue by impaction and severity consideration as senior level.•Analyzed the implementation needs to arrange appropriate resource globally for the task force support. •Provided consultation support for IT / Engineering / Interior / Architecture design requirement. •Leading the hotel/properties standard approaches, deployment roadmap/plan for the execution of integration activities.•Standardized the project tendering work stream for vendor management and classification.Innovation Driven •Using technical way to measure the guest behaviors which supports the Marketing needs. Identify the market trend that will impact the guest behavior change, such as work with Alipay and Wechat pay.•Applied the big data for guest behavior analysis for marketing purpose. •Provide consultation and hands-on support to ensure the milestone met for the ongoing project.•Cloud solution research for the hospitality environment.

Hong Kong

•Directed all IT phases of hotel projects, from developing the project budget, project plan, managing project team, providing regularly updates to senior executives or owner, facilitating different level meeting review.•Monitoring the progress according to the program plan for different properties, analyzed the PROS and CONS by using quantitative and qualitative analytical skills.•Taking charge of hotel equipment/systems deployment schedule and resource arrangement including the PMS, POS, CheckSCM, Delphi etc implantations.

Shenzhen, Guangdong, China

Service Delivery Manager for z/VM & Linux of IBM IGA Germany (Jul,2010-Mar,2011)•Environment：z/VM & Linux, provided service to 21 EMEA countries and more than 7000 users.•Applied service management processes ensure compliance of ITIL standard.•Documented the issues and risks and tracking to closure, perform and report delivery measurements.•Built relationships with the competencies in the sending country and bridge their gaps with internal teams.•Co-ordinated with the sending team and finalized the roles and responsibilities at the competency level•Ensured the quality and timely completion and delivery of the deliverables defined in SOW.Diageo Service desk AP Project Lead (Oct, 2009-Jul, 2010)•Outsourcing project and leaded multiple languages project team.•Owned and managed IT service management processes.•Deployed business method to deliver the project according to the SOW, project agreement and contract.•Supported program manager in achieving the project adjectives based on SLA/KPI•Interacted with clients for the technical requirement, expectation and deliverables.•Interfaced with the transition manager/Project manager.•Managed virtual teams to delivery service to APAC customers.GDC IPS AP Project Lead (Sep, 2008- Dec, 2009)•US Outsourcing project which provided the supporting of information protection service (Security) to Japan client.•Engaged and leaded global virtual team involving business analysts, IPS IT Engineers, Architects and Support team.•Call center management, reviewed the design of the call routing in AVAYA system.Japanese senior technical specialist for Visteon & Lenovo (Nov.2006 -Sep.2008)•Delivered the technical service to client which defined in the SOW•Coordinated global engineers to provide the onsite service to client•Prepared the SLA analysis report, project status updates weekly.

Doctor'S Degree, Hotel And Tourism Management

Master, Business Information System

Bachelor, Business Japanese